Sales Support Advisor

Description:

Sales Support Advisor
Permanent
Up to £25,000 + Commission
Stoke on Trent

My client is a well-established and widely recognised global manufacturer of innovative specialist products. They are committed to providing exceptional products & services and building long-term relationships with their customers.
Due to business demands and continued growth they are seeking an eager, diligent and sales-focused Sales Support Advisor to join their sales team. The Sales Support Advisor will be responsible for contacting quotes, leads and existing customers to follow up on inquiries, quotes, and previous interactions. This role requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively, essentially to get the orders, close the sale and ensure the best customer experience possible.
Key Responsibilities:

Follow up on sales quotations on a daily basis to ensure all orders are retained
Answer questions, and address any concerns from the customer to ensure quality service every time
Follow up with existing customers to ensure satisfaction with products/services and identify opportunities for upselling or cross-selling.
Coordinate with the sales team to track the status of leads and provide regular updates on follow-up activities.
Maintain accurate records of all interactions with customers and prospects in the CRM system.
Monitor industry trends, competitor activities, and customer feedback to identify areas for improvement in the follow-up process.
Provide feedback to the sales and marketing teams based on customer interactions to optimize messaging and sales strategies. In order to be successful in this role:

Proven experience in sales, customer service, or a related field
Strong communication skills, both verbal and written, with the ability to engage customers and build rapport over the phone and through email communication.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize responsibilities effectively.
Proficiency in CRM software and Microsoft Office Suite.
Ability to work independently as well as part of a team in a fast-paced environment.
Ability to question everything and find solutions in order to close the sale In return you will receive:

Competitive salary and performance bonus
Opportunities for professional development and career advancement
Relaxed yet professional working environment working within an established and long standing team
On site parking
Company events and opportunity to travel overseas If you are ready to contribute your sales ability to a team that thrives on being the best and most innovative, I welcome your application. Join them in shaping the landscape and making a meaningful impact on businesses far and wide.
If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration