Sales Support Administrator

Description:

Gap personnel are currently recruiting for the role of Sales Support Administrator.

The Sales Support Administrator is responsible for providing administrative support to the sales team. They are responsible for overseeing the full customer service solution from order processing right through to invoicing. They perform an important role in supporting sales teams and driving a professional, high level of customer service throughout the business.

Responsibilities:

Managing stock control (monitoring stock levels, re-ordering, reconciliations)

Clear communication with other departments ensuring customer stock requirements are communicated.

Working with our production planners and organising stock collections and deliveries from our UK manufacturing site into other UK Coldstore providers.

Supporting the Sales team with customer day to day management.

Responsible for key customer stock account management.

Maintaining customer contracts and balances.

Resolving queries / issues / delivery and stock discrepancies

Communication with customers and suppliers throughout the supply chain.

Learning seasonal and contractual pricing structures and timelines.

Sales order and EDI processing.

Sales Invoicing.

Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs

Calling customers – to provide good customer service and to generate and maximise sales opportunities.

Handling complaints and queries professionally and in a calm manner.

General administration

Arrange and manage sample requests.

Producing weekly and monthly usage and sales reports

This role is part of an Administration Team and will be required to provide cover for other colleagues during planned and unplanned absence

Experience:

2 years experience in a similar role is advantageous

Excellent Customer Service Skills

Excellent Organisational Skills

Good memory is advantageous in this role

Polite, professional and effective communication skills

Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations

Excellent telephone manner.

Problem Solving Skills

An ability to work well under pressure

Good initiative and forward thinking

A commitment to improve your customer service skills on an ongoing basis.

Excellent team player

Working hours:

Monday – Friday 8am – 5pm ( can be flexible too )

Salary:

£23,000 - £26,000 (depending on experience) .

Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don’t have a CV? Call the office on (phone number removed) and the team will help you with your registration