Sales Support Administrator

Description:

Our Business

Siltbuster Ltd is the UK’s leading responsive wastewater treatment company, serving an extensive range of clients across the UK and overseas. “Water Quality Matters”; and the business ensures that environmental protection is provided by delivering effective package plant solutions to a breadth of sectors.

The business has grown significantly over the last few years; reaching a wider client base and enhancing the levels of service that we provide. Therefore, we are seeking to continue to build our team; investing in skills, knowledge & experience to not only enhance the services we can provide, but support career paths helping develop and engage our staff for the sustained growth of the business.

About the Role

The Siltbuster team in Monmouth are inviting applications for the position of Sales Support Administrator to join our Sales team.

As a Sales Support Administrator you will provide valuable support to both our Technical Sales Engineers as well as our customers, in processing a range of enquiries. No two days are the same in this role and some of the responsibilities include.

* Supporting our customers with queries via phone, email and our interactive web portal.

* Updating our CRM system and providing information when requested.

* Providing quotations to customers.

* Liaising with other internal departments to confirm engineer and equipment availability.

* Providing hand over information to the engineering team, ensuring effective delivery of solutions.

* Carrying out end of contract customer satisfaction surveys.

For this role, you will need to be passionate about delivering good customer service with the ability to communicate clearly and concisely. Being organised, with attention to detail is essential as well as being able to use Office 365.

If you are passionate about making a difference in the water-environmental sector, then this is for you. Our enthusiastic, dynamic, and supportive team will help get you up to speed quickly and making a difference for our customers.

The role is office based (Monmouth HQ) with travel to nearby client sites from time to time.

What we can offer you

* Competitive salary

* Eligible for company bonus scheme

* Medicash Scheme – medical expenses scheme (access to 24hour online GP services)

* Pension Scheme

* 25 days holiday + 8 Bank Holidays

* Increasing annual leave entitlement with long service

* Support for development and training

* Employee assistance programme (EAP) & access to Mental Health first aiders

* Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)

* Employee referral scheme

* Free on-site parking, with employee charging available.

This role is not open to Agencies - Please no calls or emails - Thank you.

EDI Statement

Siltbuster Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

As part of your recruitment journey, we are happy to support requests for reasonable adjustments