Sales Support Administrator

Description:

Our dedicated team has helped thousands of people find a bespoke alterative to their car finance solution and makes the process appear effortless to our customers.
More and more people are looking to find alternative solutions to funding their next vehicle purchases instead of just being provided with a single solution at the dealership and our team is growing.
Can you help us deliver excellent customer outcomes in a Sales Support role?
Yes?
Then this could be the ideal role for you.
· Comprehensive continuous training provided throughout your career with our in-house L&D team.
· We celebrate success with regular team social events throughout the year, company awards, length of service and much more!
· You’ll be a key stakeholder and benefit from our industry leading annual Profit Share Scheme.
· 32 days annual leave (including bank holidays) increasing with service.
· Access to a monthly team wellbeing budget to allow you and your colleagues to take part in various health bosting and team building activities throughout the year.
· Free onsite parking
· Death in service
You’ll be involved in customer sales support and will be a positive, organised individual who works well under pressure.
A bit about you
· You’ll be passionate, driven, motivated and ready to accelerate your career in a fast-paced customer sales support role.
· You’ll be driven, hungry to be the best and up for a laugh along the way within a fun and sociable team.
· You’ll be a perfect blend of competitive and team focused.
· You won’t be afraid of picking up the phone and having great conversations with our customers and sellers to ensure you are in control of the deal at all times.
· You will be looking for a company with a great vibe and a work hard play hard attitude.
Our Core Values
· Passion
o We are passionate about making a difference and delivering on our promises.
· Accountability
o We take personal responsibility for our work and the important role we all play in the success of the business.
· Excellence
o We are proud of our expertise and accept nothing short of excellence in everything we do.
· Teamwork
o We value everyone’s contribution and build trust by respecting each other.
· Progressive
o We are willing to embrace change and strive for continuous improvement.
This opportunity includes:
· Full-time, permanent position based in our office in Knaresborough, North Yorkshire.
· Vital role supporting the Account Manager’s and more importantly the customer, in managing the process of the finance agreements from being accepted by our extensive panel of specialist lenders, through to the delivery and receipt of each vehicle by the customer.
Key responsibilities include:
· Putting customers behind the wheel of their dream car with exceptional organisation skills to ensure documentation is accurately and timely presented to all the 3rd parties involved.
· Keeping them informed at every stage of the customer journey and all the bits in-between using your refined communication and expectation setting prowess.
· Being the key point of contact between the third parties and the customer to ensure everything required is obtained within the timeframe to meet the customer’s vehicle delivery / collection date, as well as targets.
· To grow, nurture and expand a relationship with our customers to uphold our exceptional 5-star Trustpilot rating, which is why so many of our customers return whenever they require a new vehicle.
· Answering the phone in support to the reception team when required and deal with general enquiries, obtaining the relevant information before putting them through to the Account Manager or alternative department.
What’s on offer?
· A competitive salary between £23,000 and £28,000 inclusive of any bonus amounts, great employee benefits and progression routes.
· A career in a company that delivers aspirations to customers.
· Get out of bed every day looking forward to working with customers and sellers and delivering unrivalled customer service