Details:
- Salary: £13.45 - Hour
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Hour
- Location: Luton Bedfordshire
- Date: 1 day ago
Description:
Fab opportunity for a confident individual with great, fast accurate keyboard skills and great attention to detail! We are recruiting for a temp to perm Sales Order Processor!
Duration: temp to perm
Location: Based in gorgeous offices in Stopsley, Luton
Hours: Mon to Fri - 8.30am - 5.00pm (37.5 hrs per week)
Rate of Pay: £13.45ph plus holiday pay When permanent, this is £26227 p.a.
Benefits
* 28 days holiday inc bank hols
* Pension (after qualifying period)
* Free on-site parking
* lovely break out and kitchen areas
*
Key Responsibilities
The order processors main responsibility is to enter high volume customer orders efficiently and accurately into the CRM.
Other duties include:
* Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
* Organising and coordinating collections and deliveries
* Carrying out customer service follow up calls
* Handle customer queries and complaints either over the phone or via email
* Ensuring the customer information is kept up to date
* Handling returns for customers and estimating handing charges
* Coordinating with other departments
* Organising and coordinating collections
* Scanning and filing of orders and other documentation
* Provide general administration including handling general enquiries over the phone/email
* Assisting other team members with orders and helping other departments when the need arises
* Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls
What would make you a good candidate for this role?
* Previous administration and phone-based customer service experience
* Great, proven customer services
* Commited to achieving the highest standards and work ethics
* Great attention to detail, both numerically and written as there is a lot of data entry of orders
* Highly organised with the ability to prioritise tasks in order of importance
* Confident with clear written and verbal communication skills
* Self-motivated and crucially a ‘can-do ‘attitude
* MS Office (Excel, Word, and Outlook)
* Full rights to work in the UK (no student visas please, we need full rights to work in the UK)
So, if you are looking for a career opportuinty and can start asap, have great engaging phone skills, good command of English verbal and written as there is a lot of phone and written work liaising with all people across many locations, and proven b2b customer experience, then please send your CV to James Newbury Appointments for immediate review