Sales Operations Coordinator

Description:

Acora Overview

We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.

Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities.

Our mission is to unleash the potential of people through amazing IT experiences.

Role Overview

As Sales Operations Coordinator you will be instrumental in supporting sales operations, optimising processes, and facilitating effective communication between sales representatives and various departments. The Sales Operations Coordinator will play a key role in ensuring smooth operations and contributing to the achievement of sales objectives.

Job Responsibilities

* Assist in the development and implementation of sales processes and procedures to improve efficiency and effectiveness. Provide day-to-day support to sales representatives, addressing inquiries, and resolving issues promptly.

* Develop an understanding of the various product offerings and pricing structures of main vendors and suppliers.

* Request renewal and new business quotes from various distributors and vendors, ensuring costs provided are in line with Acora pricing agreements.

* Produce customer-facing quotes as advised by the Sales team.

* Submit of deal registrations for various technologies on behalf of the Sales team.

* Maintain accurate and up-to-date records in the Customer Relationship Management (CRM) system.

* Serve as the primary administrator for the CRM system, overseeing user access, data integrity, and system maintenance. Provide training and support to sales teams on CRM usage and best practices.

* Collaborate with cross-functional teams, including marketing, finance, and operations, to facilitate communication and coordination. Assist in the preparation of sales presentations, proposals, and contracts as needed.

* Track key performance indicators (KPIs) and metrics to measure sales performance and effectiveness. Prepare regular reports and dashboards to monitor progress and identify areas for improvement.

* Manage hardware and software renewals on behalf of Acora. Keep an active record of all external HW/SW renewals and communicate upcoming renewal dates to the Sales team on a fortnightly basis.

Key Skills, Knowledge & Experience

* Previous experience in sales support, operations, or a similar role is preferred.

* Proficiency in Microsoft Office suite; Word, Excel, Outlook

* Strong analytical skills with the ability to interpret data and generate actionable insights.

* Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

* Detail-oriented with strong organisational and time management abilities.

* Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment

Privacy Policy

In general, you can visit online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request. Acora is fully compliant with the General Data Protection Regulation 2016