Sales Office Manager

Description:

Vacancy No 5625

Vacancy Title

Sales Manager - Civil Engineering & Infrastructure Products - Staffordshire

Vacancy Description

Are you an experienced sales leader looking to enhance your career with a leading brand in construction and civil engineering?

Due to an increase in demand, we are delighted to offer the opportunity for a Sales Manager to join our Client’s successful business at an exciting time in their development within the UK market.

The Company

With a reputation as one of the UK’s leading designers and suppliers of specialist products for the Civil Engineering industry built over 30 years, our Client is looking to appoint a sales professional to assist them in capitalising on market opportunities and driving growth.

The Role

Reporting to the Operations Director, the main purpose of your role will be growing sales through the continuous development of the people, the process and the performance of the internal sales office function comprising of 15 sales advisors. The role will also provide coaching, guidance and support to 3 Team Leaders and their respective teams, ensuring exceptional customer service, efficient operational performance and the achievement of sales objectives.

The Sales Office Manager will champion a customer-first attitude, creating an environment where colleagues are empowered to deliver market-leading service while identifying opportunities to increase sales and margin, improve customer retention, and maximise product penetration through value-added selling.

Working closely with the wider sales, commercial, operations and marketing teams, the role will ensure the sales office contributes significantly to business growth, customer satisfaction and operational excellence.

Duties and Responsibilities

Leadership & People Development

* Lead, mentor and support the Stock Team Leader, Direct Sales Team Leader and Specialist Products Team Leader.

* Create a positive, motivated and high-performing working environment.

* Conduct regular one-to-ones, performance reviews and development discussions.

* Identify training needs and implement coaching programmes to improve skills and career progression.

* Support succession planning and talent development across the sales office.

* Promote the company's values, culture and expected standards of behaviour.

* Act as the first escalation point for team leaders, customer service and operational challenges.

Sales Growth & Commercial Performance

* Support the achievement of departmental sales targets and Key Performance Indicators.

* Encourage and develop upselling, cross-selling and value-added sales opportunities.

* Monitor pipeline opportunities and ensure sales opportunities are effectively tracked and followed through.

* Encourage proactive customer contact to generate additional revenue opportunities.

Operational Management

* Oversee the day-to-day performance of the sales office function.

* Ensure appropriate staffing levels, workload allocation and telephone coverage.

* Develop and improve sales office processes and procedures.

* Monitor team KPIs and implement corrective actions where necessary.

* Ensure CRM systems are fully utilised and maintained with accurate customer information.

* Drive data quality and reporting standards across the department.

* Work alongside Team Leaders to ensure efficient management of customer orders, quotes and enquiries.

* Develop communication with the external sales team that promotes a customer focused attitude and a team ethic between the Internal and external teams.

The Individual

In order to successfully undertake this role, you will need to be a confident leader with the ability to collaborate effectively with your team along with senior leadership.

In addition, you will be required to have;

Proven management experience in a sales office, customer service or internal sales role.

Experience within construction, civils, utilities or merchant markets.

Previous experience leading and developing teams.

Strong coaching, mentoring and people management skills.

Excellent communication and interpersonal skills.

Customer-focused mindset with a passion for sales and service excellence.

Commercial awareness and ability to identify sales opportunities.

Experience of upselling and value-added selling.

Strong organisational and time management skills.

Ability to analyse data and drive performance improvements.

Proficient in Microsoft Office and CRM systems.

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