Sales Manager – Customer Support

Description:

Do you thrive on building strong relationships and developing winning sales strategies? 

Holt Executive are seeking a highly motivated Sales Manager – Customer Support to join a leading design and manufacturing business in West Sussex.

The Sales Manager – Customer Support will leverage their expertise to identify strategic growth opportunities and securing new partnerships to drive growth within the defence sector. 

Key Responsibilities for the Sales Manager – Customer Support:

Exceed assigned sales targets, directly contributing to the achievement of company budget goals. 
Identify new business opportunities from both new and existing customers ensuring alignment with company strategy, capabilities, and maximising win probability. 
Manage and contribute to a healthy pipeline of potential clients and projects.
Take ownership of specific proposals, actively incorporating customer insights into every step. 
Establish strong connections with key customers and end users across the UK, Europe, and internationally.
Contribute to the development of the company strategy and broader aftermarket services.
Provide valuable insights for the sector contributions to company sales forecasts and budgets.
Present summaries of new opportunities to senior leadership for approval.
Capture and share relevant best practices within the defence industry.
Participate in campaigns and bids when required.
Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives. Key Skills & Experience Required by the Sales Manager – Customer Support: 

Essential -

Proven experience within a UK MoD role or in the UK defence industry.
Proven ability to identify and troubleshoot complex customer support and maintenance concerns.
Knowledge of the UK, European and international defence markets.
Strategic thinker, who recognises business opportunities and their potential impact on the overall business.
Ability to work well under pressure and on several simultaneous opportunities and campaigns.
Strong customer relationship-building skills and understanding and appreciation of their challenges.Desirable -

Prior experience in a sales or business development role.
Direct experience of CLS, ILS or wider customer support services.
Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.Company Benefits:

37.5 hour working week and lunchtime finishes on a Friday.
28 days annual leave & Christmas closure.
Hybrid/flexible working arrangements.
Group pension plan – matched contributions up to 5%.
Employee Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
Employee discounts scheme (including access to an additional wellbeing hub).
Excellent Learning & Development opportunities.If your skills and experience match this Sales Manager – Customer Support opportunity, we encourage you to apply by sending your CV to (url removed)