Sales Manager

Description:

We are currently recruiting for an experienced Sales Manager to oversee, manage and lead a busy Sales Team. You will be working alongside other Sales Managers, to ensure daily performance targets are achieved.
About the Sales Manager role:
* Basic salary is £55 - £59K per annum + upto 5% Bonus
* Excellent Benefts & Incentives
* 40 hours per week, across 7 days between 8am-8pm
* Based in Swindon (office Based role)
* Permanent role
Duties / Responsibilities for the Sales Manager role:
* Manage a team of approx 6-7 Sales Advisors
* Achieve company sales KPI’s through the successful conversion of enquiries.
* Prepare, deliver and motivate sales staff for the day ahead ensuring communication of key messages.
* Ensuring a prompt response to inbound telephone and email enquiries.
* Compiling and analysing sales figures – daily, weekly and monthly.
* Collecting customer feedback and market research.
* Feedback to the Product Department on calls received and obstacles which you have had to overcome.
* Attend “bridging” meetings to share information with other departments to benefit the result.
* Constantly evaluate success of the sales team through call listening and feedback on success and development areas.
* Monitoring individual’s and team’s QA, and error scores with an eye for accuracy.
* Report on staff attendance, absence, and completion of Return-to-Work meetings.
* Own pre and post sales related customer escalations in a timely, professional manner.
Experience / Attributes required for the Sales Manager role:
* Ensure highest level of service provided to deliver an exceptional customer journey.
* Proven track record in delivering sales results to company KPI’s.
* Excellent communication skills both written and verbal, with strong interpersonal skills.
* Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed.
* Embrace change when new strategies are introduced by the business.
* Always maintaining a high motivation and positive atmosphere within the sales office.
* A confident, resilient individual with a friendly, approachable personality.
* The ability to be flexible, decisive and quick-thinking.
* Self-motivated with a positive outlook and a clear focus on high quality and business profit.
* Able to work extended hours on occasions when required.
* Ability to work well under pressure.
* Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations.
* Experience within the travel industry is desirable but not essential
If you have experience of leading a Sales Team then we would love to hear from you