Sales & Events Coordinator

Description:

Our client is seeking a Sales & Events Coordinator to join their team and play a key role in driving revenue and delivering exceptional client experiences within a historic 17th-century venue. Specialising in luxury weddings, corporate, private events, and film/TV productions, they are looking for a commercially minded, confident events professional to manage both new business development and their existing client base. The role involves converting enquiries, managing bookings, and ensuring a seamless, high-touch client journey from initial contact through to event delivery. This role requires excellent communication, strong organisation, discretion, and attention to detail, reflecting the prestige of a luxury heritage venue.

Salary: £30,(Apply online only)+ per year + commission + company pension

Key Duties & Responsibilities for the Sales & Events Coordinator:

Manage incoming enquiries via phone, HubSpot CRM, email, and WhatsApp, ensuring prompt, professional responses 
Develop a strong understanding of client requirements and guide them towards suitable venue and supplier options 
Convert enquiries into confirmed bookings using a consultative, sales-led approach 
Represent the venue at open days, showcases, and sales events, actively converting interest into bookings 
Conduct virtual and in-person show rounds with confidence, warmth, and attention to detail 
Conduct pre-event meetings with clients and suppliers to finalise all event details and ensure seamless delivery 
Provide high-touch account management from booking through to event day via CRM and direct communication 
Maintain accurate and up-to-date CRM records at all times 
Support diary management for Senior Wedding Specialists, ensuring accuracy and avoiding conflicts 
Liaise with clients, suppliers, and internal teams to ensure clear communication and smooth planning 
Maintain expert knowledge of all venue offerings and spaces 
Manage supplier administration including contracts, documentation, certificates, and payments 
Work towards and exceed sales targets and KPIs 
Supervise/support event delivery, ensuring venue standards, licensing, and health & safety compliance 
Oversee venue preparation and ensure all event details are approved prior to event day 
Supervise external event staff including coordinators, caterers, decorators, etc. 
Resolve client issues on the day calmly and efficiently to ensure flawless delivery 
Support post-event processes including feedback, reporting, and administrative completion 
Analyse sales and event performance and contribute improvement ideas 
Support marketing activities including social media, content creation, blogs, email campaigns, and competitor research 
Ensure all online platforms and messaging remain accurate and on brand 
Provide general administrative and operational support to the wider team 
Full training provided on internal systems and CRM platforms

Key Skills & Personal Attributes for the Sales & Events Coordinator: 

Passion for luxury customer service and creating exceptional client experiences 
Warm, polished, confident communicator who builds strong client relationships 
Commercial awareness, balancing service excellence with revenue goals 
Exceptional attention to detail and accuracy across all tasks 
Highly organised, able to manage multiple priorities in a fast-paced environment 
Emotionally intelligent, discreet, and able to handle sensitive situations with tact 
Calm under pressure with a professional and composed approach 
Excellent written communication with strong grammar and tone 
Confident verbal communicator with a refined, professional manner 
Strong time management and prioritisation skills 
Proactive, self-motivated, and solution-focused 
Collaborative team player within a high-performing environment 
Reliable, punctual, and accountable 
Flexible to work weekends, peak seasons, and event days 
Confident with Microsoft Office; HubSpot CRM or similar experience advantageous 
Passion for weddings, hospitality, and heritage venues
This is a full-time role offering a unique opportunity to be part of a high-end, luxury events team at a historic venue. If you are passionate about delivering exceptional client experiences in a beautiful setting, we would love to hear from you.  The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria