Sales & Customer Service Representative

Description:

Job Title: Sales & Customer Service Representative

Location: Liverpool / Hybrid

Salary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role

Job Type: Permanent, Full Time

Working Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm

The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.

The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

What you will be doing:

Providing customers with bespoke insurance quotations, tailoring products to individuals needs
Dealing with both existing and new customers
Retaining existing clients
Upselling additional products
Always providing Excellent customer service
Reporting to Team leader/Manager
Reviewing an allocated renewal invite list
Invite policies compliantly.
Check policy data accuracy
Ensure client records are updated appropriately
Review a fair analysis of the market
Handling Inbound & Outbound Calls
Renew Policies Household policies compliantly
Respond to Customer Renewal QueriesWhat we're looking for:

Excellent IT and data entry skills
Good standard of numeracy and literacy
Ability to communicate well
Great attention to detail
Excellent administration skills
Previous sales or customer service experience
Insurance experience is preferable but not essential as full training will be provided
Excellent customer service skills, incorporating a confident and pleasant phone manner
Good organisational skills and ability to prioritise own workload effectively
Target driven
Proficient computer skills including Microsoft Excel, word and Outlook.
Highly self-motivated
Pro-active thinker, able to solve problems independently as they arise
Ability to communicate well at all levels both verbally and in writing
Polite and professional
Work to targets/KPI
Team PlayerGrow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgementBenefits:

35 days' holiday (including bank holidays) with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & moreOur Commitment to our colleagues:

Mindful Employer - championing mental health and well-being
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
Menopause Friendly accredited - supporting every stage of life
Armed Forces Covenant signatory - honouring those who serve
Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
Best Place to Work for Development - proud to be investing in people's future
Best Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered