Details:
- Salary: £24,000 - 28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Cheltenham Gloucestershire
- Date: 2 days ago
Description:
What’s in it for you?
* Join a growing and successful business with a strong reputation in its sector
* Be part of a friendly and supportive team environment
* Varied role combining customer service, sales support and administration
* Opportunities to build long-term relationships with customers and suppliers
* Bonus scheme and generous holiday allowance
* Early finish every Friday
Must have’s
* Previous experience in a customer service, sales administration or office-based support role
* Knowledge of Sage 50
* Strong Microsoft Office skills, including Excel
* Excellent communication skills, both written and verbal
* Professional and confident telephone manner
* Strong organisational and time management skills
* High level of accuracy and attention to detail
* Ability to manage workload and meet deadlines
* Proactive, motivated and customer-focused approach
So, what will you be doing?
* Processing customer orders and quotations efficiently and accurately
* Responding to customer enquiries and providing product and service information
* Building strong relationships with customers and delivering outstanding service
* Resolving customer issues and queries in a timely and professional manner
* Liaising with suppliers to source products, parts and delivery information
* Raising purchase orders and supporting procurement activities
* Producing customer invoices and maintaining accurate records
* Following up outstanding quotations and supporting sales activity
* Preparing reports and updates for management
* Managing customer records and ensuring information is kept up to date
* Identifying opportunities to maximise sales through excellent customer engagement and upselling
Helpful extras
* Experience working within manufacturing, engineering or industrial sectors
* Confidence communicating with suppliers and customers at all levels
* A positive and adaptable approach to teamwork
* Commercial awareness and a strong customer-first mindset