Sales and Customer Service Manager

Description:

Do you have experience leading a sales team within the service industry? Do you enjoy working with a team to implement a positive and inclusive work environment? If you're experienced in leading a team to success then we want to speak with you about this sales and customer service manager role we have! We're working with a brand who are recognised across the globe. They are the largest global migration, removals and storage business in the world!

Benefits for Sales and Customer Service Manager

Employee Assistance Programme - EAP (supports our employees’ wellbeing on many issues both in and out of work)

Excellent bonus potential

Health & Fitness Discount Vouchers

Cycle to Work Scheme

Free Staff Parking

25 days holiday

Birthday Voucher

Christmas Voucher

Dress Down Fridays

Staff Rewards Voucher Scheme based on performance

Staff Referral Scheme

Paid time off for volunteering

Eye care vouchers

Free Flu Vaccination

Pension contributions after 3 months service

Duties for Sales and Customer Service Manager

Lead, motivate, and develop the sales and customer service teams to achieve individual and company targets.

Drive sales performance through effective pipeline management, coaching, and customer engagement strategies.

Ensure exceptional customer service standards are maintained across all customer touchpoints.

Monitor and improve customer satisfaction metrics, response times, and service quality.

Handle escalated customer queries and complaints professionally and efficiently.

Analyse sales and service data to identify trends, opportunities, and areas for improvement.

Collaborate with operational teams to ensure smooth service delivery and customer satisfaction.

Implement processes to improve efficiency, productivity, and customer experience.

Support recruitment, onboarding, and ongoing training of team members.

Prepare regular performance reports.

This Sales and Customer Service Manager role is a full time, permanent role due to start asap