Details:
- Salary: £25,200 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Waterlooville
- Date: 4 days ago
Description:
Our client who has is a leader in its industry who deal with high end clients and the general public to deliver bespoke products is looking for a Sales & Customer Service Coordinator to join their busy supportive team.
This company has a lot of incoming sales orders so you will be dealing with existing trade and retail customers, new customer enquiries and developing new business through providing and following up on quotations.
You will reach out to new potential customers supporting the business development teams if required so must be comfortable conversing via telephone, webchat and emails.
Duties
Answer incoming telephone calls from customers with a view to supporting them in purchasing / recommending them the products and services
Account Management – Making regular contact with agreed accounts, in order to build and maintain relationships, increase current order levels and introduce new product ranges and services.
Dealing with online enquiries via web chat system
To make outbound ‘cold’ calls to prospective clients on a regular basis, based around companies agreed industry sector targets.
Part of a team achieving agreed team sales targets
Process all customers’ requests including quotes/proformas/orders and product enquiries
Liaising with the client throughout the order process from placement of order to dispatch
Attend trade show and fares and be an ambassador for the brand when necessary.
Liaise with Suppliers, negotiating best prices, minimum order quantities and lead times and issue Purchase Orders where applicable.
Maintaining a high standard of product knowledge at all times.
Communicate with other departments within the company to ensure a smooth order process for the client
Key Skills Required:
Excellent sales and customer service Skills
Good understanding on how to make outbound ‘cold’ sales calls
Good administrator
Previous sales experience
Good Communication skills
Conscientious
High attention to Detail
Positive and can-do-attitude
Hours
Full time Monday to Friday - 9am to 5.30pm