Sales and Administration Support

Description:

Sales & Administration Support
Knaresborough, North Yorkshire

Pertemps are recruiting on behalf of a leading aesthetic and medical skincare company based in Knaresborough. The business specialises in the distribution of medical-grade chemical peels, professional skincare products and clinical training programmes to dermatology professionals and aesthetic clinics across the UK.

An exciting opportunity has arisen for a highly organised and commercially minded Sales & Administration Support to join their growing team. This varied role is focused on supporting sales activity, managing customer and clinic enquiries, processing orders, maintaining accurate records and providing administrative support across the business.

The successful candidate will play a key role in supporting both business-to-business and business-to-consumer operations, helping to drive sales growth, maintain excellent customer relationships and ensure the smooth day-to-day running of the office.

Key Responsibilities

Handle incoming calls from clinics, healthcare professionals and consumers.
Process customer orders accurately and efficiently.
Resolve account queries and provide a high standard of customer service.
Identify opportunities for upselling and cross-selling through strong product knowledge.
Arrange Microsoft Teams meetings between prospective customers and Account Managers.
Provide administrative support to the Account Management team.
Build strong relationships with customers to support sales growth and account retention.
Support trained medical professionals through the accreditation process.
Liaise with Account Managers regarding training outcomes and any refresher requirements.
Issue certificates and maintain accurate accreditation records.
Maintain customer databases and records.
Update product serial numbers and account information.
Manage product returns and warranty administration.
Support the Office Manager with general administrative duties, including 
About You

Previous experience in sales support, administration, customer service or account coordination.
Strong communication and relationship-building skills.
Confident speaking with customers over the phone.
Commercial awareness with the ability to identify sales opportunities.
Excellent organisational and administrative skills.
Strong IT skills, including Microsoft Office and Microsoft Teams.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Experience within healthcare, aesthetics, skincare or a related sector would be advantageous. 
Package Includes:

Salary: £26,000 - £30,000 per year DOE
Full time: 35 hours per week
Hours: 9:00am – 17:00pm
Free parking
1 Hour’s Lunch
21 days holiday – plus bank holidays (8) – Additional day each year
Extended paid leave over Christmas
Pension Scheme
Team incentives
Staff days/nights out For more information, please contact the Leeds Branch and ask to speak with Cathryn - (phone number removed)