Sales Administrator

Description:

Sales Administrator

Near Cheshunt (EN9)

Full-Time, On-Site, Monday–Thursday 08:00–17:00, Friday 08:00–16:30

Competitive Salary (Dependent on Experience)

Are you a proactive administrator with exceptional attention to detail? A market-leading B2B food ingredients and distribution specialist near Cheshunt is looking for a Sales Administrator to join their fast-paced commercial operations team on a full-time, on-site basis.

This is a key, highly collaborative role where you will support the external field sales team, manage customer accounts, and ensure smooth order fulfilment from placement to delivery.

What You’ll Be Doing

* Accurately process customer orders, provide live pricing information, and manage day-to-day customer enquiries across phone, email, and digital channels.

* Analyse customer buying patterns to identify lost or lapsed product lines, conduct daily outbound follow-up calls, and assist with marketing campaign follow-ups (no cold calling!).

* Take end-to-end ownership of customer queries, provide precise delivery updates/ETAs, and resolve logistics or order discrepancies smoothly.

* Work closely with your External Account Manager, assisting with product & pricing enquiries and delivery time frames when they are with their customers

* Maintain accurate records within the sales database, updating product, customer, and pricing data.

Your Skills & Experience

* Solid background in an administrative or sales support environment.

* High proficiency in Microsoft Office, particularly Excel and Word. And prior experience using ERP systems (such as SAP) or CRM software.

* Exceptional attention to detail and ability to handle multiple priorities under deadline pressure.

* Clear, professional communication skills for phone and email communications.

* Experience in a B2B environment or the food manufacturing/ingredients sector.

* Proven track record in customer relationship building or outbound sales support