Sales Administrator

Description:

We are excited to be recruiting a Sales Order and Billing Coordinator to support a manufacturing company based in on the outskirts of Oldbury/West Bromwich.

As the Sales Order and Billing Coordinator, you will be responsible for overseeing and managing the various Sales and Service orders whilst ensuring they are completed in a timely and accurate manner. Your role will provide essential support to the UK and Ireland Direct business in providing efficient and Proactive management of all orders and day-to-day core activities to drive exceptional results across the business.

The main duties will be:
Take full responsibility for the processing of all orders.
 Regularly review departmental progresses against strategic targets as well as focusing on streamlining processes, identifying any ideas for improvement or change
 Report on order book activity through regular management meetings when required and regularly update all key business stake holders i.e. invoicing status, management, freeze updates etc.
 Liaise day-to-day with all internal teams to ensure accuracy of billing.
 Provide an outstanding level of customer service.
 Assist in maintaining and building effective and profitable relationships with key customers, acting as an in-house point of contact working with the various departments.
 Maintain regular contact with customers to ensure a good working relationship.
 Support and assist the sales departments with website sales enquiries.
 Communicate to the customer and/or various departments, information related to product availability and delivery.
 Receive, process, progress and monitor purchase orders and to maintain data related to all orders and their status.
 Liaise with finance to confirm payments terms and to negate risk to the business.
 Obtain and maintain all shipping documents to comply with international trading procedures.
 Raise credits and arrange returns where applicable and forward paperwork to customer.
 Process Warranties and arrange for replacement items to be despatched to customer.
 Be responsible for identifying sales revenue risks/opportunities on a weekly basis to management teams.
 Pursue outstanding debt by telephone and written communication.
 Liaise with other departments to gain knowledge and understanding when problem solving.
 Deliver support to colleagues, working as a team providing cover for other team members when necessary.
 Any other duties deemed appropriate within the scope of the role and in-line with skills and experience.
What We Are Looking For
 Experience in sales order processing and sales operations.
 Ability to work well under pressure and meet deadline
 Some with excellent communication, and interpersonal abilities.
 Someone who is proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
 Someone with strong organisational and multitasking skills.
 Ability to work well in a team environment and independently as needed.
In return we will provide full support and training and the opportunity to move into a hybrid working environment after successful probation is completed