Sales Administrator

Description:

Paying £28k + 25 days holiday and free parking - Rochdale - A highly successful and very well-established textiles group with sites across the Northwest are looking to appoint an experienced Sales Administrator to join their friendly and supportive sales team in Rochdale.

This is a fantastic opportunity to join a market-leading organisation that prides itself on quality, innovation and exceptional customer service. You'll play a key role in supporting customers, internal teams and external sales representatives, helping to ensure a seamless customer experience from enquiry through to delivery.

This is a fully office-based position, working 8:45am – 5:15pm Monday to Friday, with the added benefit of a 4pm finish every other Friday.

THE JOB

Reporting to the Sales Manager, the Sales Administrator will be responsible for delivering exceptional customer service, processing orders efficiently, and providing valuable support to the external sales team. This is a varied role that offers plenty of opportunity to build strong customer relationships and contribute to the continued success of the business.

As Sales Administrator, your responsibilities will include:

Delivering a professional and efficient customer service experience via telephone and email

Processing customer orders accurately and within agreed timescales

Preparing and distributing weekly reports to Area Sales Managers

Keeping customers informed of order progress, back orders and delivery updates

Developing a thorough understanding of company products, systems and processes

Assisting with the maintenance and monitoring of the CRM system

Identifying opportunities to support sales growth and improve customer satisfaction

Keeping up to date with new products, promotions and company initiatives

Providing administrative and commercial support to the External Sales Team

Liaising with internal departments, suppliers and transport providers to ensure smooth order fulfilment

Supporting the wider team with general office administration duties as required

THE PERSON

We're looking for an enthusiastic, adaptable and professional individual who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service. The company's extensive product range means there is a lot to learn, so commitment, reliability and a genuine willingness to develop your knowledge are essential.

You'll be a confident communicator, capable of managing multiple priorities and building strong working relationships across the business.

Essential Skills & Experience:

Previous experience in a Sales Administrator or similar Customer Service Administrator office-based role

Strong IT skills, including Microsoft Office, with good Excel knowledge

Excellent verbal and written communication skills

Professional and positive approach with a strong customer-service focus

Highly organised with excellent attention to detail

Ability to work accurately under pressure and meet deadlines

Strong problem-solving skills and a proactive attitude

Comfortable managing a varied workload and prioritising effectively

Team player who enjoys collaborating with colleagues across different departments

THE BENEFITS

£28,000 salary

25 days holiday plus bank holidays

Additional holiday entitlement with length of service (up to 27 days)

Free on-site parking

Company pension scheme

Modern, friendly and supportive working environment

Regular team social events and team-building activities

Early finish at 4pm every other Friday

Opportunity to join a stable, growing and well-respected market-leading business

*Please note that we are only able to consider applications from those who are eligible to work in the UK without requiring sponsorship