Sales Account Manager

Description:

Internal Sales Executive / Sales Account Manager
Conditions: Full time – Monday-Friday 7am-5pm
Salary: £25,000.00 - £35,000.00 per Annum
Logistics & Distribution
Job Description
The Internal Sales Executive / Sales Account Manager role is a dynamic role that involves managing the customer service inbox for all UK customers and suppliers, ensuring prompt and efficient responses and processing of requests. Additionally, this role supports the UK Sales team by driving sales and revenue growth through outbound calls to bronze-level customers and prospects in the UK market. The primary objective is to manage customer expectations, generate leads, qualify prospects, and schedule appointments for the sales team.
Key Responsibilities
Customer Service Management
- Oversee the customer service inbox for UK customers and suppliers
- Ensure all customer and supplier inquiries are responded to and processed promptly and efficiently
- Communicate effectively with customers and suppliers to ensure satisfaction and resolution of issues
Liaison with Operations and Logistics
- Regularly coordinate with the operations department to ensure adequate stock levels for customer requirements
- Work closely with the logistics department to arrange timely deliveries
- Ensure seamless communication between departments to meet customer demands
Sales Support and Revenue Growth
- Conduct outbound calls to bronze-level customers to ensure satisfaction, retention, and account growth
- Prospect potential customers in the UK market to generate new leads
- Qualify prospects and schedule appointments for the UK sales team
- Maintain and update all customer information and interactions in the CRM system
Customer Relationship Management
- Ensure the satisfaction and retention of bronze-level customers by maintaining regular contact
- Build and maintain strong relationships with customers to foster loyalty and long-term engagement
Lead Generation and Qualification
- Identify potential customers through market research and outbound calling
- Qualify leads based on defined criteria and hand over qualified leads to the Sales team
- Track and report on lead generation activities and outcomes
Key Focus Areas
- Efficient management of the customer service inbox, ensuring quick response and processing of requests
- Ensuring the satisfaction, retention, and growth of bronze-level customers
- Providing the UK Sales team with quality qualified leads to drive sales and revenue growth
Skills & Personal Attributes
- Positive "can do" attitude
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Proficiency and experience in CRM software
- Ability to work under pressure and handle challenging situations with professionalism
- Positive, upbeat phone manner
- Flexible and adaptable
- Loyal team player
- Motivated by achieving targets and delivering results
Compensation
- Competitive salary with a performance-based bonus scheme to incentivise achievement of targets
- Full-time position based in Alfreton, DE55
- Standard office hours 7am – 5pm, with occasional need for flexibility depending on business requirements