Safety & Security Support Team Leader

Description:

Job & Security Support Team Leader

Location: Central London

Salary: Competitve + Travel Allowance

Type: Permanent

Sector: Data Centre & Enterprise

Job Description

Role Overview

We are looking for an experienced Security Team Leader to lead a team of 3x Onsite Safety & Security Support Engineers based at a high-profile & prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards.

Key Responsibilities

Leadership & Team Management

Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support.

Coordinate shift schedules and allocate resources effectively.

Foster a culture of accountability, continuous improvement, and technical excellence.

Client Engagement & Relationship Management

Serve as the main point of contact for the client’s security leadership team.

Attend regular client meetings to provide updates, discuss improvements, and address concerns.

Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery

Technical Oversight

Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures or to support moves, adds, and changes

Ensure timely resolution of technical issues and escalate complex problems when necessary.

Monitor system performance and implement upgrades or adjustments to maintain optimal functionality.

Reporting & Auditing

Produce detailed weekly and monthly reports on system health, incident resolution, and maintenance activities.

Conduct regular audits to ensure compliance with security standards and contractual obligations.

Maintain accurate documentation of all asset changes, repairs, and configuration changes.

Process Improvement & Governance

Identify opportunities for system enhancements and operational efficiencies.

Ensure adherence to security policies, procedures, and industry regulations.

Support the development of SOPs and training materials for the team.

Qualifications & Skills

Technical Expertise:

Strong experience in VMS systems (Genetec preferred), IP-based cameras, and networking fundamentals.

Leadership Skills:

Proven ability to lead and motivate technical teams in a high-pressure environment.

Certifications:

Genetec certification and camera manufacturer-specific training.

Soft Skills:

Excellent communication, client-facing, and problem-solving skills.

Strong organizational and reporting capabilities.

Other Requirements:

Ability to manage multiple priorities and work flexible shifts.

Education & Experience

Minimum of 5 years in security systems engineering, with at least 2 years in a supervisory or leadership role.

Background in electrical engineering, IT networking, or related field preferred.

Benefits

We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including:

Generous holiday entitlement

Contributory pension scheme

Healthcare and wellbeing programmes

Professional development and training opportunities

Flexible working arrangements subject to business needs

Employee assistance programmes

How to Apply

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

We can only accept candidates who have the Right To Work in the UK