Rough Sleeper Initiative Housing Officer

Description:

Title: Rough Sleeper Initiative Housing Officer

Contract Type: Permanent Full Time

Hours of Work: 35 hours per week

Persona: Agile

Location: Lambeth & Croydon Boroughs

Salary: £34,904 per annum plus ECU Allowance

Closing date for completed applications: 26th May 2024 at 11:59 pm

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Want to play a part in tackling rough sleeping across London? Ever considered working in housing but assumed you needed experience?

If you have answered yes to the above questions, we want to hear from you. Some of the best housing officers that work here have come from different sectors such as criminal justice and mental health. What matters most is that you share the organisations passion and values, the team can teach you all you need to know about housing.

The successful person will join a well-established and supportive pan-London rough sleeping housing team. You will be responsible for a portfolio of stock across South London. You will also work in partnership with a tenancy sustainment team funded by the Greater London Authority who provide support to help people manage their home.

As a Housing Officer you will be part of the lettings process, working closely with external support providers, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, you will be provided with extensive training and ongoing support.

91% of staff say their work has special meaning and their work is “not just a job” (Great Places to Work survey results 2022)

This role offers the opportunity to positively impact on some of the most vulnerable people in diverse communities. As part of the role, you will work with residents who will depend on your passion and knowledge to help them to understand and sustain their tenancy. Imagine walking around London on a cold winter’s day with no people living rough on the streets. Now imagine that you are part of the team that made this a reality. Apply today and let’s make this happen.

To join the team you’ll need:

Transferrable skills and experience such as housing, criminal justice sector, social work, mental health, homelessness
The ability to solve problems independently and creatively
Excellent communication and customer service skills as the role will involve direct contact with vulnerable people, some with complex needs
Good IT skills
Experience of working alongside internal and external partners
A passion to work with vulnerable people
A great team player with a positive and can-do attitude

This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving license and have access to a vehicle insured for Business Use. 

Why work here?

The organisation believes that every member of staff should feel supported and included. This is just one of the reasons you should come and join the team. Other reasons include:

Excellent benefits including 27 days annual leave (increasing to 30 days after 5 years continuous service), generous pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program.
Access to an unlimited spot bonus scheme. If you go out of your way to embed the organisations values, you will be rewarded.
Access to the employee assistance programme including professional financial advice and counselling.
An extensive induction, training and supervision programme means you will feel confident about what is expected of you and how to deliver on this.
You will be joining one of the largest housing associations in the country providing you with the opportunity to grow your career

Want to be part of this great team and have the experience required? If so, we want to hear from you. Apply now without delay!

For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at (url removed)

At the foundation of everything that the team do are the corporate values and associated behaviours. The organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing the organisation.  More information about these values can be found on the website and a copy of the behavioural framework can be provided on request.

The organisation is recognised externally for its commitment to inclusion and is a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate the commitment to end mental health discrimination in the workplace.

All employees are expected to support the environmental policy and social responsibility work, as the organisations is an employer committed to environmental and social responsibility.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation