Details:
- Salary: £25 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: Isle of Cumbrae North Ayrshire
- Date: 3 weeks ago
Description:
Role
* Participate in the processing of billing, collection, and recovery of Council Tax and Non-Domestic Rates (Business Rates) debts up to and including enforcement stage.
* Handle customer enquiries and correspondence efficiently and accountably while adhering to relevant legislative provisions, council policy, and financial regulations.
* Operate a systematic billing and recovery procedure within Revenues to ensure efficiency and accountability.
* Deal with customer enquiries via telephone, email, and written communication.
* Maintain accurate records and process information within set timescales and procedures.
Person Spec
* Proficiency in using Capita Academy and/or NEC Enterprise systems is a must.
* Sound understanding of Council Tax and/or Business Rates and relevant legislation built over a minimum of 7 year’s experience of working in a Revenues environment.
* Reliable, responsible, and self-motivated.
* Ability to work to clearly defined targets and deadlines.
* Awareness and understanding of customer needs.
* Practical experience in an appropriate work environment and the ability to advise others on relevant issues.
* Clear communication skills with sensitivity and empathy to build trust.
* Ability to work independently and in a team.
* Must successfully undertake Baseline Personnel Security Standard (BPSS) checks and undertake a basic DBS check