Details:
- Location: Telford
- Date: 3 weeks ago
Description:
Job Title: Inbound, Returns and Post-Sales Support Agent
Location: Working on site on Tuesdays and Wednesdays and working from home the rest of the week. However, please note, for the first 4 weeks, training will be on site at Telford .
Job Overview: As an Inbound, Returns and Post-Sales Support Agent, you will play a key role in providing exceptional customer service and support for pre & post-sales inquiries, returns, and order related processes. Your dedication to customer satisfaction and effective resolution of pre & post-sales issues will contribute to maintaining a positive customer experience and operational efficiency.
Key Responsibilities:
Handle inbound customer inquiries related to pre-sales, returns and post-sales support via phone, email, and chat in a professional and empathetic manner.
Educate customers on the availability and accessibility of information via digital tools
Where appropriate ensure proper escalation to the first level technical support for product selection, product substitution
Assist customers in processing returns, according to company policies and procedures.
Provide post-sales support, addressing customer questions and concerns regarding product usage, warranties, and technical assistance.
Work closely with the logistics and warehouse teams to coordinate return shipments and monitor return processes to ensure timely resolution.
Document all customer interactions, pre-sales, returns, and post-sales support activities accurately in BFO.
Collaborate with cross-functional teams to identify and address product quality issues and customer feedback. Skills and attributes:
Digital citizenship/PC Skills - at least basic level is essential (Microsoft Teams, bFO, SAP, MYSE etc)
Previous experience in customer support or sales is desirable
Working knowledge of basic electrical products an advantage.
Ability to multitask (logging queries while speaking with customers)
Strong interpersonal skills and professional standard of written and verbal communication skills
Ability to work on own initiative, but also as part of a team
Flexible approach with the ability to adapt to change and learn new skills quickly
Time management skills, with the ability to manage fluctuating workloads calmly and effectively
Previous CRM experience an advantage Join our team as an Inbound, Returns and Post-Sales Support Agent and contribute to delivering exceptional pre- and post-sales experiences for our customers. If you are dedicated to providing outstanding support and have a passion for post-sales processes, we encourage you to apply and be a valuable part of our team!
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."
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Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
(Apply online only)+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such