Retail Admin & Customer Service Support

Description:

Duties:

Ability to access mainstream customer portals and transporting data and information. Login credentials will be provided through main customer admin.
Ability to input NLF information for new product listings in customer portals.
Ability to dispute supplier queries on customer portals.
Ability to input all promos on customer portals throughout the year as submitted by mults-head.
Ability to change pricing schemes on customer portals using approved credentials.
Ability to navigate internal and external IT systems.
Ability to book deliveries and obtain depot booking slots on customer portals & with inbound analysts.
Creation of Mainstream- customer portfolio - Master Files using SAP and customer portals.
Ongoing - Maintaining Pricing schemes and customer Master files.
Ongoing - Maintaining customer product information and updating pallet configs, barcode etc..
Create custom performance reports from customer portals & SAP, as required by mainstream head.
Coverage: for order processing and Mainstream invoicing and sending out invoices to customers via email, customer portal or EDI.
Access to EDI - daily printing of purchase orders.Attributes:

Candidate must have strong communication skills and a passion for the business and ability to grow within the organisation
Accuracy in reporting functions and inputting data on customer portals.
Familiar with customer portals and ability to navigate their system: - Tesco, Sainsbury's, Asda, Morrison's, Booker, COOP, Nisa, Musgrave, Sysco, Aldi, Lidl,
Be customer focused, flexible and friendly.
Team Spirit: Internal and external - team collaboration, working in a friendly environment.
Strong IT skills - is a requirement to navigate customer portals and internal SAP management system.
Strong skills in Microsoft office programs: EXCEL is a must.
Flexible to jump in and cover for staff on vacation or off sick in Mainstream-sales.
A can-do attitude.
Multi-tasking is mandatory.
SAP experience required but not necessary