Restaurant Manager

Description:

Shaun Rankin at Grantley Hall offers an exceptional fine-dining experience within one of Yorkshire’s leading luxury hotel destinations. We are seeking a passionate, driven and highly professional Restaurant Manager to lead the front-of-house team, deliver outstanding guest experiences and uphold the highest standards of service, hospitality and operational excellence.
The successful candidate will be an inspirational leader with a genuine passion for fine dining, food and wine, and a strong understanding of luxury hospitality. They will play a key role in creating memorable experiences for every guest while supporting the restaurant’s reputation for quality, precision and personalised service.
Key Responsibilities
Restaurant Operations
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Oversee the day-to-day running of the restaurant, ensuring smooth and efficient service.
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Maintain exceptional standards of service, presentation, cleanliness and organisation throughout the restaurant.
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Ensure all service procedures reflect the expectations of a luxury fine-dining establishment.
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Work closely with the kitchen team to ensure seamless communication and coordination between front and back of house.
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Manage reservations, table plans, guest preferences and special requests to ensure a personalised dining experience.
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Monitor service standards and proactively resolve operational challenges.
Guest Experience
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Deliver warm, professional and personalised hospitality to every guest.
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Build strong relationships with guests, recognising returning visitors and anticipating their needs.
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Handle guest feedback and complaints professionally, ensuring prompt and appropriate resolutions.
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Maintain an in-depth knowledge of the menu, ingredients, cooking techniques, allergens and wine pairings.
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Ensure the team can confidently communicate the restaurant’s food philosophy and provide knowledgeable recommendations.
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Consistently look for opportunities to exceed guest expectations and create memorable experiences.
Team Leadership and Development
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Lead, motivate and develop the front-of-house team, fostering a positive and professional working environment.
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Support recruitment, induction, training and ongoing development of team members.
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Conduct briefings before service to communicate reservations, menu changes, guest requirements and service objectives.
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Set clear expectations and lead by example in appearance, conduct and service delivery.
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Monitor team performance, provide constructive feedback and identify opportunities for development.
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Promote teamwork, accountability and a culture of continuous improvement.
Measures of Success
Success in this role will be demonstrated through:
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Consistently excellent guest feedback and satisfaction.
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High standards of service and positive guest recognition.
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Effective team performance, engagement and development.
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Achievement of agreed financial and operational targets.
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Strong communication and collaboration between front of house and kitchen.
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Consistent compliance with health, safety and hotel standards.
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A positive contribution to the restaurant’s reputation and overall guest experience.
Our Commitment
At Grantley Hall, we aim to create an environment where talented hospitality professionals can develop their skills, progress their careers and contribute to exceptional guest experiences. The Restaurant Manager will be an important ambassador for the restaurant, the wider Food & Beverage team and the standards of hospitality associated with Grantley Hall.
This role offers an opportunity for an ambitious hospitality professional to make a meaningful contribution to a distinguished fine-dining operation, leading a team committed to excellence in every detail