Resident Services Associate


Details:
  • Salary: £11,700 - Annum
  • Job Type: Permanent
  • Job Status: Full-Time
  • Salary Per: Annum
  • Location: Salford Greater Manchester
  • Date: 4 days ago
Description:

If you're looking to step up your career Dandara Living is the perfect professional home, working for us you will have the chance put your expertise into action on landmark projects, and work on a game?changing team, you’ll also make long?lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.

Working Pattern - Saturday 1pm to 7pm, Sunday 7pm to 1pm & Monday 1pm to

7pm (18 hours per week)

What you will do

As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected

Supporting the Senior Resident Services Associate/Assistant Manager/ Customer Experience Manage in the duties of the Resident Services Team.

Ensuring applicants provide all company and legally required paperwork including Right to Rent and KYC Identification prior to move in

Dealing with incoming and outgoing post and parcels

Dealing with resident and guest enquiries

Booking and managing of resident amenity spaces

Conduct move- in appointments, inventories, and meter readings

Compiling of inventories

Carrying out mid term inspections

Carrying out move out inspections

Logging maintenance issues

Issuing of keys on move in and key replacements

Keeping the resident amenity spaces tidy and presentable

Dealing with vehicle parking and keeping accurate records

Deal with noise complaints and escalating where appropriate

Updating site wide communications / residents’ portal as required

Assisting on open days and residential events

Carry security walks as and when required

Cover another shift pattern with the team as and when required

Updating inventory feedback and actioning any point raised

What you will have

Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems

Demonstrable understanding of H&S requirements on site

ARLA, IRPM or COSHH would be desirable, but training will be provided

What we will offer you:

Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include:

£11,700 per annum

33 days holiday (inclusive of bank holidays)

£competitive annual bonus (discretionary)

Up to 5% pension scheme (salary sacrifice scheme)

2x salary life assurance (paid option to increase to x4)  

Important note:

No agency applications will be considered for this role.  Any CVs received will be considered a free gift

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