Resident Liaison Officer

Description:

Resident Liaison Officer - Temp to Perm (6 months initial contract)

Competitive Salary, Car Allowance, Fuel Card 

Main Duties:

To take responsibility, as a main representative and contact point, for all aspects on consultations, liaison and negotiations with residents and others affected by the contract.

To deliver an inclusive service and to treat everyone with the same courtesy and respect and take into account their individual needs and circumstances. 

To use interpersonal, organisational and communication skills to minimise disruption and inconvenience to stakeholders and resolve complaints quickly and efficiently. 

To establish an effective, inclusive communications systems and build positive working relationships between stakeholders and the Durkan project team.

To act professionally at all times in order to promote and enhance the company reputation in an open, honest and transparent manner. 

To carry out resident profiling, identifying vulnerable residents to establish their requirements to produce individual communication plans to allow works to be tailored accordingly if required.

To be responsible for the organisation and management of all aspects of communication and booking appointments, notifying residents of all major elements of the works and commencement dates, providing contact details and distributing RLO information packs.

Ensuring that resident communication documents are reviewed, updated and distributed, ensuring high quality and compliance with client and project requirements. 

Prior to works starting, complete property condition and appliance surveys and take photographs when required, explain the company's complaint procedure. 

Ensuring resident’s choices where applicable are collated including ballots to communal areas.

To carry out daily visits residents where work is in progress, keeping residents up dated of the works. 

To record the day to day work on the tracker in individual properties and to co-ordinate with site staff to achieve project targets on time.

Adhere to the company's complaints procedure to manage, resolve and close all complaints as quickly as possible, keeping a log on the tracker.

To ensure the health and safety of all residents.

To attend community events and school visits.

To collect satisfaction surveys as property handed over and input scores on the tracker to be used for feedback to improve our service