Resident Liaison Officer

Description:

Linsco are currently recruiting for a Resident Liaison Officer in Nuneaton to start work for a reputable housing client of ours. This is a short term role for a period of around 9 days cover.

You will act as the main point of contact between residents and the housing company. In this role, you will play a vital part in ensuring resident satisfaction by addressing their inquiries, concerns, and feedback, and facilitating clear and effective communication.

Key Responsibilities:

Act as the primary point of contact for residents, responding to their inquiries, concerns, and requests in a timely and professional manner.
Facilitate clear and effective communication between residents and the housing company, ensuring residents are informed about upcoming works, events, and changes that may affect them.
Address and resolve resident complaints or issues promptly, working with relevant departments to find suitable solutions.
Conduct regular site visits and meetings with residents to gather feedback and ensure their needs are being met.
Maintain accurate records of resident interactions, including complaints, inquiries, and resolutions, to track trends and identify areas for improvement.
Coordinate with maintenance and repair teams to ensure that reported issues are addressed and resolved efficiently.
Assist in the planning and execution of resident engagement activities, such as meetings, events, and surveys, to foster a sense of community and gather valuable feedback.
Prepare and distribute communication materials, such as newsletters, notices, and updates, to keep residents informed about relevant developments.
Support the development and implementation of resident satisfaction initiatives and programs.Key Requirements:

Previous experience in a customer service or resident liaison role, preferably within the housing or property management industry.
Strong communication and interpersonal skills, with the ability to build positive relationships with residents and stakeholders.
Excellent problem-solving abilities and a proactive approach to addressing challenges.
Ability to manage multiple tasks and priorities effectively, with strong organisational skills.
Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
Empathy and understanding towards residents' needs and concerns, with a commitment to delivering exceptional customer service.If interested in this role, please apply with your CV.

Linsco is acting as an Employment Agency in relation to this vacancy