Resident Liaison Officer

Description:

One of our local authority clients are currently recruiting for an Integrated Transport Unit (ITU) Fleet Manager. This is a temporary contract for 1 month with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

This role is pivotal in ensuring that the Council’s teams are represented in neighbourhoods and that key internal and external stakeholder groups have a direct access point to teams. The post holder will manage their own workload, and be responsible for analysing any trends, troubleshooting issues that arise, working closely with other teams across the Council, but especially within Housing and the Supporting Communities directorate, to resolve, improve and prevent issues from escalating.

Duties and Responsibilities

* Regular neighbourhood presence, including meeting with Project Managers, Neighbourhood Housing Officers, Caretakers, residents, elected members and other stakeholders.

* Monitor and evaluate the needs of residents and provide data and information to the management team highlighting those needs and identifying any trends to help continually improve the service.

* Work flexibly and creatively to prevent casework escalating to formal complaints.

* To support Project Managers and Neighbourhood Housing Officers to resolve issues for residents at the earliest opportunity, troubleshooting issues to best meet the varying needs of our residents.

* To develop and maintain an environment of continual learning, by identifying root cause patterns in barriers and obstacles to the work; outside of existing processes and procedures and address these collaboratively and creatively with colleagues and senior officers.

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd