Resident Liaison Officer

Description:

Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO)
Portishead | Permanent or Long-term Freelance
Recladding & Façade Remediation Project on large apartment blocks
£30,000 to £32,000 (depending on experience)
The Opportunity
We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and façade remediation programme in Portishead.
Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements.
This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption.
The Role
* Act as the main point of contact for residents, leaseholders and stakeholders throughout the project
* Provide clear and timely communication on planned works, access requirements and programme updates
* Build positive relationships with residents and support them through each stage of the works
* Arrange appointments, consultations, resident meetings and home visits as required
* Manage enquiries, concerns and complaints professionally and sensitively
* Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly
* Maintain accurate records of communications, visits and resident feedback
* Support customer satisfaction initiatives and project reporting requirements
* Help minimise disruption and ensure residents remain informed throughout the programme
What We're Looking For
Essential
* Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services
* Excellent communication and interpersonal skills
* Strong organisational and administrative abilities
* Ability to manage difficult conversations professionally and empathetically
* Experience working within occupied residential environments
* Strong stakeholder management and relationship-building skills
Desirable
* Experience working as a TLO with cladding, façade, remediation, retrofit or fire safety projects
* Luxury Accommodation / Residential refurbishment experience
* Understanding of building safety remediation programmes
* Experience supporting site teams on live construction projects
What You'll Get
* Long-term opportunity on a secured programme with approximately two years of work
* Flexible engagement options including permanent, freelance or temp-to-perm
* Opportunity to join a growing and well-established specialist contractor
* Join a high-profile building safety and remediation programme
* Stable pipeline of future projects
* Supportive site and management team
* Salary of £30,000 rising to £32,000 per annum upon successful completion of 3-month probation period.
Apply
If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you