Resident Liaison Officer

Description:

Resident Liaison Officer (RLO) - Window & Door Replacements

Location: Bristol - Bath - Frome (Various Locations)

Rate: Up to £21 per hour

Contract: Temporary

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team working across Bristol, Bath and Frome on a programme of window and door replacements and repairs.

This is a fantastic opportunity for an experienced RLO to work closely with residents, site teams and contractors, ensuring works are communicated effectively and delivered with minimal disruption to residents.

Key Responsibilities

Act as the main point of contact for residents throughout the window and door replacement and repair programme.
Carry out resident visits and regular communication before and throughout the works.
Explain the scope and programme of works clearly to residents.
Arrange access and appointments with residents and ensure works can progress efficiently.
Keep residents informed of upcoming works, appointments and any changes to the programme.
Identify and support vulnerable residents, putting appropriate measures in place where required.
Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.
Liaise closely with site managers, supervisors, contractors and client representatives.
Attend properties and sites to support the smooth delivery of works.
Maintain accurate records of resident communications, visits, appointments and feedback.
Escalate any issues or concerns to the relevant team and follow through to resolution.
Help minimise disruption to residents and maintain strong relationships throughout the programme.
Promote excellent customer service and resident engagement.
Skills & Experience

Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.
Experience working on window and door replacements, repairs, planned works or refurbishment projects.
Experience working within social housing or occupied properties would be advantageous.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple priorities.
Confident dealing with residents, contractors and client representatives.
Good IT and administrative skills.
Full UK driving licence.
A proactive, professional and customer-focused approach.
If you are an experienced RLO looking for a new temporary opportunity across Bristol, Bath and Frome, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

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