Details:
- Salary: 0 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London
- Date: 2 days ago
Description:
Resident Liaison Officer (RLO)
Residential Retrofit & New Build
Full-time | Permanent
West London
Up to £35,000 + benefits
Resident Liaison Officer job in West London – supporting a major £75m–£80m residential regeneration and retrofit scheme, offering the opportunity to work on a flagship long-term project within a live residential environment.
The Role
This is an excellent opportunity for an experienced Resident Liaison Officer to join a leading main contractor delivering a large-scale residential regeneration programme in West London. Working through Skilled Careers, you will act as the key link between residents, the site team, and client stakeholders, ensuring residents remain informed, supported, and engaged throughout the construction process.
The successful candidate will have experience working on occupied residential refurbishment, retrofit, regeneration, or social housing projects and be confident managing resident communications across a busy live environment.
Key Responsibilities
Acting as the primary point of contact for residents throughout the construction programme
Building and maintaining positive relationships with residents, client representatives, housing teams, and site management
Carrying out resident consultations, property visits, and pre-start meetings
Managing access arrangements and coordinating appointments with residents
Handling resident enquiries, complaints, and concerns professionally and efficiently
Supporting vulnerable residents and ensuring appropriate assistance is provided throughout the works
Providing regular project updates through newsletters, meetings, drop-in sessions, and resident communications
Maintaining accurate records of resident interactions, access requirements, and project updates
Working closely with operational teams to minimise disruption and ensure a positive customer experience
Requirements
Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, regeneration, or planned maintenance projects
Strong understanding of working within occupied residential environments
Excellent communication and customer service skills
Experience managing resident engagement, access arrangements, and complaint resolution
Ability to build strong relationships with residents, client teams, and site management
Strong administrative and organisational skills with accurate record keeping
Empathetic, professional, and approachable personality
Full UK driving licence preferred
Package & Benefits
Up to £35,000 per annum
Pension scheme
Long-term flagship project with excellent job security
Opportunity to work on a major residential regeneration scheme
Immediate start available
This Resident Liaison Officer role in West London offers the opportunity to join a major long-term residential project, working closely with residents and stakeholders to ensure successful project delivery and an excellent customer experience throughout the programme.
Apply now through Skilled Careers to be considered