Details:
- Salary: £30,125 - 34,000 - Annum
- Location: EC1M Farringdon Greater London
- Date: 2 weeks ago
Description:
The role
Are you a great communicator with the ability to maintain key relationships with stakeholders at all levels? Do you have experience supporting residents within a Social Housing setting? If yes, this could be the perfect role for you!
An exciting opportunity has arisen to join Southern Housing as a Resident Liaison Officer. You’ll be a primary point of contact for residents having works carried out to their home, estate or communal areas. You’ll help organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues. This may involve supporting other teams or departments. You’ll deal with complaints and analyse customer satisfaction and feedback.
Your main office base will be Farringdon, with occasional travel required to other sites in London, Berkshire, Surrey and Bedfordshire. Hybrid working will be provided as agreed with your line manager.
What you’ll need
* Previous experience of working in an Asset Management/Property function
* Experience of facilitation of resident involvement forums and focus groups
* Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.
* The ability to use the appropriate IT tools to produce reports, documents, emails, including using Excel and Word to compile reports for different audiences.
* The ability to communicate answers and solutions confidently to customers/colleagues’ face to face, by phone and by writing in customer friendly language.
* Strong negotiating and influencing skills, being persuasive and diplomatic while remaining independent.
* A UK driving licence and access to a vehicle is essential.
In your supporting statement, it is important that you address how you meet each of the above criteria providing examples.
Closing Date: 25th April 2024 at 23:59
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
* Pension
* Life assurance
* Healthcare cash plan
* Eyecare & dental
* Birthday leave
* Retailers discounts
* Cycle to work
* Buy & sell annual leave
* Season ticket loan
* In-house academy & career development
* Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach