Resident Liaison Assistant

Description:

The Sureserve Group of businesses provide market leading compliance and energy services across the UK.

Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base.

Overview of Role

Aaron Services is excited to announce the opportunity for a dedicated and skilled  Resident Liaison Assistant Officer to join our dynamic team. This role will play a significant part in maintaining strong relationships with our residents and ensuring the smooth operation of our services within the local authorities and housing associations. If you have impeccable attention to detail, excellent communication abilities, and a passion for customer service, we want to hear from you.

The Role

The Resident Liaison Assistant Officer will act as an integral member of our customer service team, delivering outstanding support and problem-solving service to residents. The successful candidate will balance multiple tasks effectively, ensuring administrative excellence within a fast-paced environment.

Key Responsibilities

Act as the first point of contact for resident enquiries, providing professional customer service support.

Manage administrative duties with accuracy and efficiency, adhering to internal processes and policies.

Coordinate efficiently with other teams and departments to resolve resident queries and concerns.

Utilise IT systems competently for scheduling, reporting, and communication tasks.

Support continuous improvement initiatives by identifying potential service enhancements.

Required Attributes

Exceptional attention to detail and administrative skills.

Strong multitasking abilities to handle tasks concurrently.

Resilient and capable of working under pressure with a solution-oriented mindset.

Excellent organizational abilities to prioritize and manage workload efficiently.

Proficient with IT systems, including MS Office Suite.

Friendly and professional attitude in all interactions with team members and residents.

Experience in customer service oriented roles.

Effective communication skills, both written and verbal.

Ability to maintain a high level of professionalism and confidentiality.

A flexible and adaptable work ethic, ready to collaborate in a team setting.

What We Offer

Employee wellbeing programme, occupational health support, telephone support- counselling for staff

Service level awarded annual leave

Technical training and certifications relevant to the role.

Enhanced Maternity & Paternity Packages

Dental & Healthcare cash plan

Cycle to Work Scheme

Electric Vehicle Leasing Scheme

Gender & Equality Working Group

Sureserve Academy- a platform for development, career progression

Employee Voice Programme

Social activities for all of our teams

Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Apply today to join our remarkable team

If you have the skills and experience we're looking for, we'd love to hear from you!

Successful applicants will be required to provide evidence of their eligibility to work in the UK, & DBS checks will be conducted prior to employment