Resident Advisor

Description:

Here at Fresh we are excited to be recruiting for a Resident Advisor for our super stylish site, The Brook. Opening to students in September 2024, our brand-new development in Bath, located just a 15-minute walk from the heart of the city. The Brook is a 335-bed modern Purpose-Built Student Accommodation which includes cluster rooms and studios.

The Role:

This exciting position offers full time hours of 37.5 hours per week, working Monday to Friday. As a Resident Advisor you'll act as the first point of contact for residents and prospective residents providing and exceptional support service to ensure that the property runs smoothly, and the residents feel supported. In the run up to site opening in September, you will be assisting with the organisation of our social events, be on hand to greet prospective students at our open days and be comfortable handling any viewing enquires.

If you’re looking for a fun place to work and want to be part of a close-knit hard-working team, where you’ll receive excellent training and mentoring - keep on reading!

As with all the members of our accommodation teams, our Resident Advisors are responsible for delivering a 5-star service to our customers. Key responsibilities of the role include:

Dealing with enquiries from current and prospective residents via social networks, media communications, email, telephone and in person.

Organising events and open days for prospective and current residents.

Covering the main reception during office hours, this will include sorting the mail.

Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued.

Undertaking viewings with potential residents, providing them with the up-to-date information relevant to their query.

Receiving and processing payments, and monitoring / chasing rent arrears when necessary.

Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations.

Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly.

The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.

About you:

We’re looking for a people person who has a strong, and genuine passion for creating an incredible environment for our residents to live in. You’ll need the energy and drive to succeed and develop your career within a fast-growing industry. Experience in people management and development is an essential of this role as is the ability to be adaptable in your communication style dependant on the audience. Due to the nature of this role, you’ll need strong administration skills with excellent organisational skills and be detail orientated.

Why work for Fresh?

Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We have a dedicated Training team to assist with your job training, and an in-house Learning & Development team to support you with personal and professional development including vocational qualifications, as well as a health cash plan and exclusive shopping discounts.

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in