Details:
- Salary: £30,000 - 32,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London Greater London
- Date: 4 days ago
Description:
Reservations Agent
Our client is a bespoke accommodation service specialising in sourcing hotels, serviced apartments, and private housing to individuals and groups and mainly production crews. They are seeking a Reservations Agent to join their team. This role is Monday-Friday with a salary of up to £32,000.
Reservations Agent Responsibilities:
Research and source suitable accommodation options based on client requirements
Communicate with hotels and accommodation providers to gather rates, availability, and amenities
Compile and present accurate accommodation proposals to clients
Process bookings, manage documentation, and liaise with hotels to ensure smooth reservations
Oversee group accommodation bookings, including rooming lists and rate negotiations
Maintain and update the company’s master database with search results and booking details
Act as a key contact for clients, managing expectations and resolving any in-house guest issues
Reservations Agent skills required:
Strong communication skills with a professional and confident telephone manner
Background ideally in hotels or serviced apartments
Ability to negotiate rates and manage bookings from start to finish
Skilled in multitasking and handling multiple projects with accuracy
Proficient in PC systems, including Microsoft Word, PowerPoint, and Mac Mail
Knowledge of Excel is essential
Additional information:
A dynamic and vibrant work environment
Opportunities for career growth and internal training
A supportive team culture with like-minded professionals
Hours: Monday – Friday on a rotating schedule between 9:00 AM – 6:30 PM