Reservation & Administration Manager

Description:

Gymkhana & 42 are seeking a Reservation & Administration Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Reservation & Administration Manager looking for a new role in an award-winning, critically acclaimed group.

The successful candidate will respond to Gymkhana and 42 enquiries (e-mail, telephone, priority line) between 5pm & 9pm weekdays and Saturdays 10am-6pm. A typical working week will be Mon - Thurs 1pm -9pm and Sat 10am - 6pm.

Gymkhana

Located in Mayfair, Gymkhana is inspired by the bars, social, sports and members’ clubs of the British Raj in India and serves contemporary Indian cuisine using seasonal British ingredients with a strong focus on the tandoori oven.

Opened in 2013, Gymkhana went on to win its first Michelin star, and in 2024 the second Michelin star becoming the first Indian restaurant in London to hold a pair. Restaurant Magazine’s Restaurant of the Year and BMW Square Meal Restaurant of the Year in 2014. “Gymkhana is the best restaurant I have ever been to.” Giles Coren, The Times.

42

A cocktail lounge, located at 42 Albemarle Street – where Gymkhana also resides. Guests enter through the door neighbouring Gymkhana.

The drinks at 42 include house cocktails made with carefully sourced Indian ingredients and flavours, as well as a selection of elevated seasonal classics.

The Position

Working closely with the Restaurant and Reception teams. This role will encompass administration & reservation duties at both Gymkhana and 42. The successful candidate will have previous reservations/reception experience in a quality restaurant.

Duties Include:

Reservations

Respond to Gymkhana and 42 enquires (e-mail, telephone, priority line) between 5pm & 9pm and Saturdays 10am-6pm.

Responding to enquiries of note, booking in reservations where possible and feeding event enquiries to relevant team members.

Ensure all reactive enquiries, group and other inbound reservations queries are handled in accordance with agreed standards.

Handle daily reservation enquiries ensuring customers are dealt with promptly and professionally.

Effectively record and communicate customer dietary requirements with the restaurant teams.

Handle customer complaints relevant to reservation enquiries.

Assist events team with private dining and group booking enquiries.

Create, develop and maintain strong engaging relationships with guests.

Ensure all restaurant menus remain formatted and up to date on all websites.

Build and maintain a collaborative environment with the restaurant sites and head office.

Work closely with Marketing, Events and Sales to develop comprehensive systems, tactics, resources and requirements to improve customer journey.

Restaurant Administration

Manage annual leave of the Restaurant Management team. Ensuring annual leave and sick leave are recorded correctly on our labour management systems.

Support with preparing for monthly management meetings.

Manage Teams and ensure site channels are clear and consistent.

Assist with new managers staff set-up requirements, (lap tops, email, system access)

Monitor our payroll system for Birthdays, Anniversaries, and Probations, informing site leaders and Ops.

Help with booking management dine-outs.

Update our LMS - Thrive 

Update brand pages on Notion

Monitor GFB and update Notion doc.

Assisting with onboarding for new starters

Checking weekly revenue figures are accurate

Summary of additional shifts to our Director of Ops

Check Collset is balanced by midday

Check Events Revenue Totals are accurate

Check Collset cover figures match

Keep Track of adjustment of hours & inform our Head of Payroll

Health & Safety

Keep H&S policy up to date with any changes from FHS

Risk Assessment Reviews

H&S Team Meetings

Maintain Staff H&S Files (Audits)

Assist with EHO/FHS inspections when possible

Keep Pest Inspection reports up to date and communicate action plans

Keep notice boards up to date with H&S info.

Benefits & Culture

Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

Treat Yourself

Up to 50% off dining across JKS Restaurants

Retail & Takeaway Discounts

Code App Membership

Perkbox " access to tons of retail discounts and our wellbeing hub

Look After Yourself

Discounted Gym Membership

Company Donations for your involvement with Charities

Employee Assistance Program

Access to Financial Advice

Wedding Gift & New-born Care Package " Celebrating your big occasions

Season Ticket Loan

Progress Yourself

Access to our fantastic L&D Calendar

A personalised learning & development plan to develop your skills and knowledge

Career progression with a fast-growing, critically acclaimed restaurant group.

Be Yourself

Additional holiday for every year with us (rising to 30 days)

Employee referral scheme - paying up to £600 per referral

Staff parties & long service awards

The Group

JKS Restaurants was founded by siblings Jyotin, Karam and Sunaina Sethi in November 2008. The group has received critical acclaim and industry recognition since its inception, including 7 Michelin stars, 4 Michelin Bib Gourmands and one restaurant ranked in the World’s 100 Best restaurants.

The JKS portfolio currently includes Michelin Starred restaurants Trishna, Gymkhana, Kitchen Table, Sabor and Lyle’s; as well as cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar and Bibi. Pubs include The Cadogan Arms and The George.

JKS Restaurants offers a unique chance to either pursue a career in fine dining or develop within casual trend focused cuisine, with opportunities across all disciplines for those looking to progress their careers within a people focused, collaborative hospitality group