Research Analyst

Description:

Company Mission: We aim to optimize how Commercial Property is managed to ensure this valuable resource maximizes its contribution to making Business Better. Our mission is to drive innovation and excellence in everything we do, fostering a collaborative and inclusive environment that empowers our employees to achieve their full potential and deliver outstanding results for our clients. Job Summary: To research, evaluate, and process property and rating data using a range of internal and external sources to identify potential cases for referral and maximise income for Local Authority clients. The role involves matching and validating property records, ensuring the accuracy of data within internal systems, and maintaining clear documentation of findings. Research Analysts work closely with colleagues, clients, and partner organisations to support case analysis and contribute to the continuous improvement of systems and processes. Strong analytical, data-handling, and communication skills are essential, alongside the ability to prioritise workloads, meet performance targets, and uphold company standards and compliance requirements. Key Responsibilities: · Case Research & Identification Conduct research using internal and external data sources to identify potential cases that meet defined criteria. Evaluate and compare findings against existing datasets to ensure accuracy and relevance. · Data Management & System Accuracy Accurately record, manage, and manipulate data using internal platforms and Microsoft Office applications. Ensure timely and precise loading of data into internal systems following established procedures. · Property Matching & Analysis Match internal property records with external sources to identify potential missing hereditaments from local rating lists, maintaining data integrity and completeness. · Stakeholder Communication Communicate effectively with clients, partner organisations, and external agencies via telephone and email to support analysis activities and ensure smooth collaboration. · Process Improvement & System Development Contribute to the ongoing development and optimisation of internal systems, tools, and workflows to improve efficiency, accuracy, and team output. · Performance & Compliance Work towards personal and team targets aligned with business objectives and key performance indicators. Attend training sessions and meetings to maintain up-to-date knowledge and compliance with role requirements. · Operational Support Undertake additional duties as directed by the line manager, supporting team and business objectives where required. Required Skills: · Good level of education with the ability to analyse and interpret data. · Strong organisational and time-management skills, with the ability to prioritise workloads effectively. · Excellent attention to detail and accuracy in handling data and maintaining records. · Strong verbal and written communication skills, including a professional telephone manner. · Ability to work effectively under pressure and meet deadlines. · Collaborative team player with an approachable and professional manner. · Experience in maintaining databases or records is desirable. OKRs and Impact: Objective 1: Identify and deliver high-quality rating opportunities for clients · Key Result 1: Identify departmental target for missing/undervalued properties per period. · Key Result 2: Achieve departmental target acceptance rate of referred cases by clients. · Key Result 3: Contribute to department target in additional rateable value invoiced annually. · Key Result 4: Contribute to department target in additional rateable value identified annually. Objective 2: Maintain accuracy and compliance in outputs · Key Result 1: Achieve