Repairs Coordinator / Scheduler

Description:

Job Title: Repairs Coordinator

3 months initial (view to extend)

We are seeking a proactive and experienced Repairs Coordinator to join our fast-paced team. This is a vital role at the heart of our service, ensuring that property repairs are handled efficiently, professionally, and with the resident's experience at the forefront.

Your Role

You will own the end-to-end process of repair cases. Your goal is to balance technical coordination with excellent customer care, ensuring works are completed right the first time.

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Case Management: Oversee repairs from the initial report through to successful completion.

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Coordination: Schedule inspections, surveys, and maintenance appointments while liaising with surveyors, contractors, and internal teams.

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Resident Liaison: Act as the primary point of contact, keeping residents fully informed and managing expectations with empathy and clarity.

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Data Accuracy: Maintain meticulous records within our housing management systems and use data to help us identify service improvements.

What You Bring to the Team

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Experience: Proven background in social housing, local authority

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Operational Know-How: Solid experience in coordinating repairs and maintenance works.

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Communication: Exceptional interpersonal skills; you are comfortable speaking with diverse stakeholders, from residents to contractors.

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Tech-Savvy: Proficiency with housing management/repairs software and Microsoft Office.

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Problem-Solving: A proactive mindset, the ability to juggle a busy caseload, and the confidence to handle complex or high-risk escalations