Repairs and Voids Manager

Description:

Repairs and Voids Manager
Gloucester
£52,805 per annum
Permanent, Full Time (40 hours per week)

* To include standby rate for on call rota

* Uniform provided

* Full driving licence and use of vehicle required

Did you know that 9% of homes in Gloucester are owned and managed by GCH? We’re passionate about Gloucester and believe that everyone deserves a home they can be proud of, where they can thrive and be healthy.

We’re now seeking an experienced Repairs and Voids Manager to lead our Repairs and Voids service, ensuring we deliver safe, compliant, efficient and high-quality services for our customers.

Leading our operational teams, you’ll set clear priorities and drive high standards across productivity, quality, safety and customer service. You’ll oversee the delivery of responsive repairs and our voids programme, ensuring works are completed safely, on time and within budget. You’ll manage resources, budgets and subcontractor activity, while using performance data, customer feedback and service insight to identify trends and drive continuous improvement.

You’ll also ensure robust health, safety and compliance arrangements are in place, with property hazards, emergencies and complex risks effectively investigated, escalated and resolved. Working collaboratively across GCH, you’ll help align repairs, voids, planned works and wider property activity around the needs of our customers, while establishing a consistent approach to inspections and quality assurance.

We’d like you to have…

* CIH level 4 or willingness to work towards

* A Level 2 trade qualification, or equivalent qualification relevant to maintenance and construction.

* A management or supervisory qualification, or equivalent competence gained through experience.

* A health and safety qualification, ideally IOSH Managing Safely.

* Comprehensive practical knowledge of responsive repairs, repairs diagnosis and void property management, and the Empty Homes Re-Let Standard.

* Strong knowledge of social housing property risks, HHSRS, Awaab’s Law and relevant housing safety requirements.

* Experience of managing budgets, resources and subcontractors, with a strong focus on value for money.

* Excellent problem-solving, communication and stakeholder management skills, with the confidence to manage complex cases and competing priorities.

* Strong analytical skills, with the ability to interpret performance, customer and financial data and turn insight into action.

Closing Date: 30th November 2026

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture.

At GCH, we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers #BeTheDifference. If that sounds like you, we’d be delighted to hear from you