Repair Operations Manager

Description:

Repair Operations Manager
Location: Cambridge (Onsite)
Salary: £50,000–£65,000
Type: Full-time, Permanent

My client, a leading communications technology business, is looking for a Repair Operations Manager to lead its repair service operations. This role is responsible for managing the end-to-end performance of the repair centre, driving operational excellence, and ensuring the delivery of exceptional customer service across a fast-paced engineering environment.

Key Responsibilities

* Lead the day-to-day operation of the repair centre and manage service delivery against KPIs and SLAs

* Drive capacity planning, operational efficiency, and continuous improvement initiatives

* Manage budgets, resources, and inventory to optimise performance

* Oversee technical repair capability and maintain high engineering standards

* Work closely with Engineering, Supply Chain, Commercial, and Customer Support teams

* Develop and mentor the repair operations team, driving performance and accountability

* Ensure compliance with ISO9001, Health & Safety, and security requirements

* Support commercial activities, including tenders, pricing, and service proposals

Requirements

* Degree in Engineering or equivalent technical experience

* Proven experience managing repair, service, or production operations within an engineering environment

* Strong leadership skills with experience managing KPIs, budgets, and operational performance

* Experience driving Lean, Six Sigma, or continuous improvement initiatives

* Excellent stakeholder management and customer-facing experience

* Strong commercial awareness and analytical skills

* Eligibility to obtain UK Security Clearance (SC)

What’s on Offer

* £50k–£65k salary

* Onsite role in Cambridge

* Opportunity to lead a high-performing engineering operations team

* Work on innovative communications technology used worldwide

* Collaborative environment with excellent career development opportunities