Details:
- Salary: £27,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Leeds West Yorkshire
- Date: 3 days ago
Description:
Removal Service Manager
* Location: Leeds LS25
* Salary: £27K + Bonus
* Contract type: Perm
Duties of role
* Manage incoming enquires via telephone, emails and live chat from customers requesting house moving quotations.
* Prepare and discuss moving quotes.
* Ensure excellent customer service throughout the process.
* Maximise revenue through upselling optional extra products and services
* Ability to problem solve in order to achieve a positive customer outcome
* Collaborate with team members to improve customer service processes and outcomes
* Follow up with customer’s to ensure their issues are resolved and are satisfied with the service
* Stay up to date with product knowledge, company polices and industry trends
* Coordinate moving arrangements and maintained accurate customer records.
Key areas of focus:
* Effective management of all incoming calls and enquiries
* Recording of clear and accurate information provided by customer’s
* Convert a customer initial enquiry into a quotation for the customers move
* Promote the company brand by encouraging customers to share their experiences on review platforms
* Meeting productivity goals by being targeted on the number of moves managed each month
* Effective cost control through customer interaction and excellent customer service
* Methodical approach to post move satisfaction
About the person
* Excellent customer service background
* The ability to actively listen and show empathy and understanding at all levels
* Excellent verbal and written communication skills
* Ability to manage customer queries appropriately and efficiently
* Excellent time management, with the ability to work well under pressure
* Proficient IT skills – Office, Word, Excel
Shift Pattern
* Monday to Friday
* 37.5hrs per week
Apply directly for this role email your CV via the apply button