Relationship Manager

Description:

The Company:

Our client is a fast-growing UK-based media and partnership company that connects local and national businesses with engaged communities through innovative advertising and sponsorship solutions.

Due to continued growth, they seek to recruit a proactive and personable Relationship Manager to join the small and close-knit team.

The Role:

You will be the primary point of contact for the network of partner organisations. You will be responsible for nurturing strong, long-term relationships with key stakeholders-from managers and owners to committees and decision-makers.

Your focus will be on ensuring the partners remain fully engaged with the products and services, maximising the value they receive from the partnerships, and identifying opportunities for growth and retention. This is a highly relationship-driven role that requires excellent communication skills, commercial awareness, and a solutions-oriented mindset.

Key Responsibilities:

Develop and maintain strong relationships with partner managers, owners, directors, and key contacts.
Conduct regular check-ins with partners to ensure continued engagement and satisfaction.
Act as the main point of contact for all partner-related enquiries and support requests.
Build trust and foster long-term partnerships across the network.
Ensure all partnership commitments are delivered in line with agreements.
Collaborate with internal departments (e.g., operations, creative, sales) to coordinate deliveries, updates, and campaign requirements.
Monitor engagement levels and proactively identify areas where additional support may be needed.
Support the smooth onboarding of new partners.
Conduct regular review meetings with existing partners to assess performance and identify opportunities.
Develop strategies to strengthen relationships and improve partner retention.
Work closely with the sales team to support renewals and network expansion.
Liaise with operations and customer service teams to coordinate partner requirements.
Maintain accurate and up-to-date partner records within the CRM system.
Escalate and oversee resolution of any partner issues.
Attend partner meetings, networking events, and industry functions nationwide (you could be away for 2-3 days at a time)
Represent the company professionally at all times.
Maintain a strong understanding of market developments and industry trends.About You

Excellent communication and relationship-building skills.
Experience in account management, client relations, business development, or a customer-facing role.
Strong organisational skills with excellent attention to detail.
Ability to manage multiple projects and priorities simultaneously.
Commercial awareness and confidence speaking with senior stakeholders.
Proficiency in Microsoft Office applications.
Full UK Driving Licence (as occasional travel may be required).
A proactive, self-motivated, and resilient attitude.
Professional and confident communicator.
Able to build rapport quickly with a wide range of personalities.
Strong problem-solving skills.
Adaptable and a team player with a positive attitude.How to Apply

If you are a relationship-driven professional looking for a new challenge in a dynamic and growing company, we would love to hear from you. Please submit your CV for consideration or give us a call and we can talk you through the industry in more detail