Details:
- Salary: £33,500 - 37,840 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: EH6 Leith City of Edinburgh
- Date: 1 week ago
Description:
Qualifications and Skills
* SVQ (4) Care Services Leadership and Management at SCQF Level 10
* BA (Hons) Social Work
* Relevant Health and Social Care Professional qualification.
* PDA Leadership and Management for Care Services - Level 9
* Excellent communication skills, both verbal and written, with the ability to interact confidently with clients, and team members.
* Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
* Demonstrable experience in a managerial or supervisory role within the care sector
* Knowledge of relevant legislation, regulations, and best practice guidelines governing care services in Scotland.
* Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire others.
* Competency in IT systems and software relevant to care management, such as electronic care planning systems (In-house training provided)
Key Responsibilities
Service Delivery Management
* Develop and implement service delivery strategies to meet service users care and support needs including business objectives.
* Monitor service performance metrics and ensure adherence to service level agreements (SLAs).
* Identify areas for improvement and implement corrective actions to enhance service quality and efficiency.
* Provide strong leadership to the staff team, fostering a culture of teamwork, professionalism, and continuous improvement.
* Recruit, train, and supervise staff members, ensuring adequate staffing levels and adherence to relevant policies and procedures.
* Manage staff performance, conduct regular appraisals, and provide support for professional development.
Leadership
* Lead and motivate a team to achieve performance targets and deliver exceptional service.
* Provide coaching, training, and support to team members to enhance their skills and capabilities.
* Foster a positive work environment that encourages collaboration, innovation, and continuous learning.
Client Relationship Management
* Build and maintain strong relationships with service users to understand their needs and expectations.
* Act as the main point of contact for client inquiries, escalations, and feedback.
* Proactively address client concerns and work towards resolving issues in a timely manner.
Service Delivery:
* Oversee the assessment, planning, delivery, and review of care services in accordance with service user needs and preferences.
* Monitor the effectiveness of care provision, gathering feedback from service users, families, and staff to identify areas for improvement.
* Communication and Stakeholder Engagement:
* Maintain effective communication channels with service users, their families, advocates, and other relevant stakeholders.
* Act as the primary point of contact for external agencies, such as social work departments, health professionals, and advocacy services.
* Represent the care service at meetings, conferences, and other forums to promote awareness and understanding of its role and services