Details:
- Salary: £59,983 - 63,139 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Southgate Greater London
- Date: 11 hours ago
Description:
The Role:
We are seeking a Regional Property Manager to oversee a team of Property Surveyors and a Partnering Support Officer, managing a wide range of responsive and specialist repair activities. This includes disrepair cases, complex repairs, insurance claims, complaints and alteration requests.
You will play a key leadership role in ensuring high‑quality service delivery across a large housing portfolio, working closely with contractors, internal teams and residents to deliver efficient, transparent and customer‑focused outcomes.
Key Responsibilities:
* Lead, mentor and manage a multidisciplinary repairs and surveying team, ensuring strong performance and accountability.
* Oversee disrepair cases, including acting as an expert witness where required.
* Manage complex repairs, complaints, insurance claims and alteration requests.
* Monitor contractor performance, ensuring compliance with contractual requirements and driving continuous improvement.
* Ensure accurate and robust record‑keeping across all workstreams.
* Track and report on KPIs, providing clear performance updates to senior stakeholders.
* Manage budgets effectively, ensuring services are delivered within agreed financial parameters.
* Work collaboratively with internal teams and external partners to deliver efficient and joined‑up services.
* Respond to customer enquiries and feedback, ensuring a positive and transparent customer experience.
* Drive service improvements by analysing performance data and customer feedback.
What We’re Looking For:
* Strong leadership experience managing repairs or surveying teams.
* Proven experience managing disrepair cases, including expert witness involvement.
* Experience in contract and/or project management (essential).
* Background in social housing, building surveying, or a regulated property environment.
* Experience working with contractors and external stakeholders.
* Strong customer focus, with experience dealing with a wide range of customers.
* Excellent communication skills, both written and verbal.
* Strong analytical skills with attention to detail in performance reporting.
* Proven ability to manage budgets and control costs effectively.
* A proactive, resilient approach with the ability to manage competing priorities.
* Full driving licence and access to a car with business insurance.
Desirable:
* Experience working within housing or a related sector