Recruitment and Training Team Leader

Description:

Job Title: Recruitment and Training Team Leader
Location: Dover
Salary: £34,712 per annum
Job Type: Full time, 9 Month Fixed Term
The Role:
We are looking for a Recruitment and training Team Leader to join our call centre in Dover on a 9 month fixed-term contract. There will be a potential for the role to be made permanent or extended.
You will work as part of our vibrant and committed Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.
The Helpline plays an integral part in the charities' work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services. This service operates in a fast-paced setting, dealing with varied queries about asylum support effectively and efficiently. The Team Leader provides supervision and support for a team of Advisers on the Eligibility, Advice and Guidance Line (EAGL). They will ensure that quality standards are met and, where possible, exceeded
If you are an excellent communicator with the ability to meet targets in pressured environment, and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you!
​ As the Recruitment and Training Team Leader your duties would include: ​
* Lead in the recruitment of new staff. To ensure vacancies are filled quickly, you will pilot recruitment campaigns to attract qualified candidates and get them to apply for available positions within the organisation
* To work with HR to ensure pre-employment checks for all new starters within the EAGL team are completed in a timely fashion
* To plan robust and efficient training schedules for all new staff, completing all Department training while also arranging inductions with other departments and contract leads within Migrant Help
* In collaboration with the Guidance Manager, you will formulate guidance to monitor trends in the service and disseminate promptly to the EAGL team
* Liaise with the Advice Line Managers to ensure that the required staff development is met within agreed time scales
* Informing Team Leaders of any relevant changes to policy and law affecting delivery of service
* Maintain up to date records on ELLIS within service deadlines and guidance
* Audit and review processes and scripts, to ensure that the day to day working of the advice meets agreed service standards and targets
The experience and skills you need:
* Excellent inter-personal skills and the ability to relate to wide range of people
* Previous experience of delivering training and coaching staff
What else to expect:
* ​Our helpline call centre is open Monday to Friday, you will work rotational hours between 8am and 8pm
* This role is based in our call centre in Dover where all relevant training will be delivered, there is the potential for a hybrid working pattern which is reviewed on an individual basis.
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
​​These are some of the benefits we offer:
* Flexibility and work life balance
* Enhanced family friendly provisions
* Additional holiday entitlements
* Perkbox benefits
* Non-contributory pension scheme
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
Therefore the applicant must:
* Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
* Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Closing Date: 7th May 2024
Please click on the APPLY button to complete the application form for this role.
Candidates with the experience or relevant job titles of; Recruitment Leader, Recruitment Training, Recruitment Officer, Human Resources Executive, Recruitment Assistant, Recruitment Coordinator, Internal Recruitment, Recruitment Executive, Resourcing Administrator will also be considered for this role