Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: York City of York
- Date: 2 days ago
Description:
Our client are an established and leading Law firm, based in York City Centre. They are looking for a candidate to join their team on a permanent basis. The purpose of the role is to provide an effective and efficient telephone and reception service to all callers to and members of the Company.
Duties include
To respond to enquiries from all callers to the Company’s telephone service.
To provide accurate information to callers on the departments and activities within the Company.
To provide information on specific services operated by the Company.
To distribute calls accurately and efficiently to others within the Company
To retrieve messages left on the system overnight and forward on
Arranging appointments for appropriate staff to "swear" documents Reception
To attend to clients who have appointments/do not have appointments
To attend to deliveries left with reception as appropriate
To ensure fax machine is in good working order
To manage distribution of incoming faxes, ensuring they reach the correct destination asap.
To take payments from clients in accordance with the Cash Handling Policy
To book interview rooms on the IT system as required
To send and receive emails
To search for client information on database as and when required
Advise HR of daily sickness
Ensure reception area is always tidy and welcoming
To be responsible for locking the front door at the official closing time and opening in the morning In addition
Archiving
Ordering train tickets
Taking swear fees
Ordering couriers
Using the paging system
Witnessing documents
Updating Fire Head Count List/procedure to follow in case of fire
Carry out the weekly tests of fire alarm and panic alarm
Preparation of files for scanning
Manage the Advice inbox and distribute emails accordingly
To make appropriate recommendations for service improvement
To attend training/refresher courses as required by the Department Head
To attend department meetings as required
To co-operate and take part in all Company policies and procedures
To undertake any other appropriate duties as may be required