Receptionist / Office Clerk

Description:

Receptionist / Office Clerk

Hours

* Full time

* Flexible working

37.5 hours per week (Monday to Friday)

Salary - £22,383 per annum

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

Job overview

We have an exciting opportunity available as a Receptionist / Office Clerk. The position is a fulltime permanent post. This is an excellent opportunity for someone wanting to begin a career in the NHS. The successful candidate will build experience working in administration in a supportive and friendly team. The position is based at Chatterton House, King's Lynn.

We are looking for a confident, enthusiastic, conscientious, flexible and willing candidate to support the changing needs and demands of our clinical teams in a wide variety of administrative functions.

Main duties of the job

Successful candidates will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Receptionist / Office Clerk role.

Duties will include, but not be limited to:

* Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.

* Booking appointments / meeting rooms.

* Ordering of supplies / stationary.

* Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.

* Previous experience of all Microsoft packages is desirable in the successful candidate.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

This post offers the opportunity to be based in West Norfolk, offering the opportunity to work in a setting that works best for you, in truly special place of unspoilt charm and natural beauty. Set against a backdrop of stunning coastline and beautiful countryside, this side of Norfolk is a sheer pleasure to explore.

We can offer you the full range of NHS benefits and in addition:

* Flexible working hours

* Up to 307 hours holiday entitlement (subject to length of service)

* FREE physio service

* FREE Yoga and Pilates

* Cycle scheme tax-free bikes and accessories

* Support with revalidation

* Post graduate training opportunities

* We will pay for your initial DBS check (excluding the annual update service charge of £13)

Detailed job description and main responsibilities

Duties will include, but not be limited to:

* Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.

* Sorting and distribution of incoming and outgoing mail.

* Monitoring and ordering of stationery.

* To undertake any other appropriate tasks as requested by the Service Manager/ Administration Manager to meet the needs of the service.

* Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.

* Previous experience of all Microsoft packages is desirable in the successful candidate

Person specification

Experience

Essential criteria

* Experience of working in a busy office/reception environment

* Use of ICT packages

* Dealing with both internal and external customers

Desirable criteria

* Data entry or similar role

Qualifications

Essential criteria

* NVQ 2 Customer Services or equivalent qualification/experience

Knowledge

Essential criteria

* Knowledge of Microsoft packages and data inputting

Desirable criteria

* Knowledge of clinical and patient administration systems

EQUAL OPPORTUNITIESApart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying