Details:
- Salary: £28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Redhill Surrey
- Date: 2 days ago
Description:
The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.
Role Summary:
* Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
* Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
* Efficient guest registration and host notification with the ability to remember guest names and faces.
* Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
* Ensure the reception desk is kept immaculate and tidy at all times.
* Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
* Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
* Book taxis and cars for staff and visitors as required from the approved site suppliers.
* Administer the bookings for meeting rooms and inductions.
* To be competent and confident in the use of a range of relevant IT systems.
* To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.
* To undertake general team administration duties for the Facilities Management operation as directed.
* To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.
* Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
* Contribution to and use of the Customer Service team noticeboard at all times.
Experience Required:
* Experience in operating a resource or a hotel reservation system
* Strong experience of operating within a Customer Service environment
* Computer literate
* Strong customer services skills and experience
* Present a self- image of confidence and authority
* Service orientated attitude
* Ability to easily memorise names and recognise individuals’ particulars.
* Ability to provide services to the highest specification within a Corporate Head Office Building
* Strong team player
* Excellent time management and organisational skills
* Excellent computer skills and the ability to learn new software and systems