Details:
- Salary: £27,000 - 28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Cambridge
- Date: 1 week ago
Description:
We are currently recruiting for Front of House/ Receptionist for leading property management and real estate services firm in Cambridge.
Role Purpose: As a Front of House team member, you will represent our client and deliver genuine, personalized service to Occupiers and Guests, ensuring a consistently positive customer experience. You'll thrive in a fast-paced environment and manage challenging situations with confidence and professionalism.
Key Responsibilities:
Guest Reception:
Warmly welcome Occupiers and Guests, ensuring a friendly and efficient arrival and departure experience.
Deliver 5-star service, creating memorable experiences.
Promptly and professionally handle calls, emails, and messages.
Customer Service:
Address and resolve queries from Occupiers and Guests.
Offer local area information and assistance.
Communication and Coordination:
Coordinate with building contractors and report issues to the Facilities Management team.
Ensure Front of House areas are clean and well-presented.
Security and Safety:
Adhere to Health & Safety and Security protocols.
Identify and report suspicious activities.
Administrative Support:
Perform administrative tasks, including data management and concierge services.
Assist with organizing community engagement events.
Skills & Qualifications:
Previous Front of House or hospitality experience.
Strong customer service skills and the ability to handle challenging situations.
Excellent communication, organizational, and IT skills.
Professional appearance and demeanor.
Join our team and help us provide exceptional service to our Occupiers and Guests